Partner Support Adviser

Partner Support Adviser – Co-op Wholesale
£24,570 pro rata plus great benefits (Work level 6C)
Part time 22.5 hours per week, working Wednesday, Thursday and Friday
Scunthorpe – We’re now working in a hybrid way, with colleagues dividing their time between home and coming into the office twice a week once the probation period has passed. During your training period you’ll be required to be in the office full time. You can find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy

Co-op Wholesale is growing, and we’re looking for people who want to help shape what comes next. As a Partner Support Adviser, you’ll provide essential daily support to our partners, making sure that customer and consumer queries and complaints are logged and investigated promptly.

You’ll be the first point of contact on the phone and by email, handling delivery, order and product queries with a friendly and proactive approach. If you're ready to make a real impact and provide great support to our 
Wholesale partners, we'd love to hear from you!

Why this role matters

We’re building something big at Co-op Wholesale. With a refreshed structure and exciting plans ahead, we’re creating new opportunities to strengthen our proposition for our independent retailers, key accounts, and a growing corporate client base. This role is key to keeping our partners’ operations running smoothly, as you’ll be the first person they turn to for quick, helpful support and great customer service.

This is your chance to help bring new ideas to life and make a real impact across Co-op Wholesale. Be part of it.

What you’ll do

•    Be the first point of contact for partner queries over the phone and by email, delivering excellent customer service
•    Log, investigate and resolve delivery, order and product-related queries within agreed timeframes
•    Build positive working relationships with partners, colleagues and other teams you’ll connect with regularly
•    Work closely with our DHL partners and other parts of the business to get queries and issues resolved in a timely manner
•    Support the team with day-to-day tasks and training to maintain high working standards
•    Take care of reception and admin tasks, making sure everything is completed accurately and on time

What you’ll bring

•    Good communication skills and customer service (telephone and email)
•    The ability to manage multiple priorities in a fast-paced environment and tight deadlines
•    Great organisational skills and attention to detail
•    IT literacy skills and knowledge

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.