Credit Control Advisor

Credit Controller Advisor
£24,600 to £25,500 plus great benefits (Work Level 6C)
Manchester city centre (Hybrid – with at least 2 days a week in the office)
Monday to Friday, 37.5 hours/week

We’re looking for a Credit Controller to join our Finance team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable, and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for our member owners every day’.

Why this role matters

Our Credit Control team is a huge part of what keeps our business running smoothly. In this role, you’ll be looking after our food retail sales ledger, helping us to stay on top of payments and making sure we hit our cash collection targets. You’ll collaborate closely with both internal and external partners, handling inbound and outbound calls, and resolving any payment disputes.

What you’ll do

• Provide a customer and credit control service to make sure that sales ledger accounts are collected promptly
• Handle both inbound and outbound calls to internal and external clients
• Collect payments with discretion and accuracy
• Maintain an accurate record of collection actions, making sure all payment promises and notes are documented
• Collaborate with colleagues to resolve disputes which delay payments
• Reduce unallocated cash and aged debt
• Assist with reporting and ledger downloads

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience in a credit control environment
• A high-level of accuracy and attention to detail
• Strong customer service skills
• Good Microsoft Excel skills
• Good communication, negotiation, and problem-solving skills

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance) 
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions 
• 30% discount on Co-op products and 10% off other brands 
• Stream – early access to a percentage of your pay as you earn it 
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
• 24/7 colleague support service 
• Training and support for your development and career progression 
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.  

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.  

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process  

Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.  

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