Funeralcare Finance Admin Advisor

Funeralcare Finance Admin Advisor 
£25,430 plus great benefits (Work Level 6C) 
Manchester city centre -  in this role you’ll work in a hybrid way splitting your time between home and the office twice a week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).  

We’re looking for a Funeralcare Finance Admin Advisor to join the Finance Administration team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

Why this role matters

When someone chooses Co-op Funeralcare, they trust us at one of the most important moments in their lives, and our Finance Administration team plays a vital role in making sure everything behind the scenes runs smoothly. It’ll be up to you to support the checking, compiling and preparation of refunds for At Need clients, while helping our Funeral Homes provide a compassionate, reliable service for the families we care for.

What you’ll do

•    Work as part of a team of administrators, acting as a key point of contact for our Funeral Homes and supporting them with finance-related queries
•    Review, check and prepare refund information for At Need clients, ensuring all details are accurate and processed in line with agreed procedures
•    Investigate and resolve complex queries, providing clear, supportive guidance to colleagues across the Funeralcare business
•    Use your IT skills, particularly Microsoft Excel, to work confidently with data and maintain accurate records 
•    Manage your workload effectively in a fast-paced environment, balancing multiple tasks and competing priorities within agreed deadlines and service level agreements
•    Prioritise tasks to meet deadlines and service level agreements
•    Apply a high level of attention to detail to ensure accuracy and compliance across all finance administration processes
•    Look for opportunities to improve ways of working and contribute to a positive, collaborative team environment

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    Experience working in a transactional finance environment
•    Confidence working with large volumes of data and transactions
•    Excellent Excel skills, able to work with formulas, VLOOKUPs or pivot tables 
•    Great organisational skills and the ability to work on your own initiative
•    A calm, methodical approach and a real pride in getting things right

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

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