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Funeral Service Manager

Warrington
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Job ID 1059683 Job category Funeralcare Hours per week 37.5 Closing date 14-10-2025 Salary £32,000 - £40,000 - Plus Benefits
Funeral Service Manager
£32,000 - £40,000 - Plus Benefits (Work Level 6A)
Full time 37.5 hours per week
Monday to Friday 9am - 5pm.
Warrington WA2 7LW

We’re looking for a funeral service manager to join the Co-op Funeralcare team and help our colleagues to deliver the best possible service to our clients. If you can bring amazing people skills combined with real commercial focus, we can offer you the opportunity to make a difference.
As a funeral service manager you’ll work with colleagues at all levels, covering between 7 and 15 funeral homes in your region. We’ll look to you to build great relationships, set standards for care and adherence to regulatory compliance, and oversee funeral services and processes to make sure we’re consistently delivering to the highest possible standards. 
What you’ll do
• lead and coach a team of funeral directors and arrangers across your region 
• build strong and effective relationships with colleagues in your area to drive a consistently high standard of funeral service to our clients  
• inspire your teams to focus on achieving the highest possible standards of client care in line with business and commercial objectives 
• analyse and review management information to spot opportunities and drive continuous improvement and consistency across the wider business   
• take an active role in the community; building relationships with other Co-op businesses and external organisations to promote our services and bring our communities together 
• make sure ‘certified colleagues’ are fully supported in reaching and maintaining the required levels of competency for operating in a regulated environment 
• make sure ‘non-certified’ colleagues are operating within regulatory guidelines and processes 
• manage resources across the area, make sure there’s funeral plan arrangement cover in the homes where there are no trained colleagues
• take responsibility for any client complaints and issues 
• carry out inspections of funeral homes to make sure standards are met and premises are always immaculate and presentable and in line with risk, health and safety standards 

This role will suit people who have
• real commercial focus and the ability to spot opportunities and trends 
• excellent organisational skills and attention to detail to make sure regulatory policies and processes are always adhered to
• confidence communicating and presenting to all kinds of people 
• the ability to coach and mentor teams across multiple locations  
• great relationship building and customer service skills  
• the ability to communicate professionally and sensitively with clients and at a difficult time in their lives  
• an open mind when it comes to working around and coming into contact with the deceased 
• a UK manual driving licence 

Why Co-op?  
Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes: 
• competitive salary 
• coaching, training and support to help you develop 
• pension with up to 10% employer contributions 
• annual incentive scheme 
• 28 days holiday (increasing with service) 
• discounts on Co-op products and services 
Building an inclusive work environment 

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also seek regulatory references and check your social media activity on platforms like Facebook, Twitter and Instagram. 

In this role you’ll work under FCA regulation – we’ll provide you with all the training you need to become a ‘certified colleague’.

To make sure you’re eligible to advise clients on ‘pre-need’ funeral plans as a ‘certified colleague’, we’ll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks. 
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Benefits

  • Holidays starting from 31 days holiday per year (includes bank holidays)
  • 30% off Co-op branded products in our food stores
  • Pension with up to 10% employer contributions
  • Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
  • Services to support your physical, mental and financial wellbeing
  • Flexibility – we’ll aim to find a working pattern that fits your life
  • Endless career development opportunities including apprenticeships

Success profile

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

  • Forging Relationships
  • Co-operation
  • Teamwork
  • Empathy
  • Compassion
  • Speaking Up

Who we are

At Co-op Funeralcare, we’re proud to support people during their most difficult moments.

This can be emotional work. But it’s also incredibly rewarding. Our Funeralcare colleagues work together to offer care and support to people experiencing grief. Whether you’re a Funeral Arranger, Funeral Director or part of our Funeral Service Crew, you’ll need to be compassionate and dedicated to helping others. Your empathy and sensitivity will not only aid people in their time of need, but also help you to build a deeply fulfilling career.

Our culture

Smiling at work is easy when you see the difference you make. And our funeralcare colleagues take pride in positively impacting our communities

At Co-op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders.

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We’re all in this together and at Co-op, we always look out for each other.

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We’ll do all we can to help you create a great work/life balance.

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If you experience abuse or harassment in the workplace, we’ll support you.

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Your manager won’t solve all your problems, but they’ll understand and empower you.

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Find out about our roles

A career with Co-op Funeralcare could take you in a number of different directions, including management, embalming or a role in our support functions. You could even progress into another Co-op business area like Retail, Legal Services or Insurance.

Our Funeral Service Crew help with the funeral and care for the deceased. You’ll work closely with your team to provide a seamless, sensitive service. And you don’t need experience – just a full UK driver’s licence. We’ll give you all the support you need to help build your career with Co-op Funeralcare.

Our Funeral Arrangers are the first point of contact for clients. They get to know clients’ needs and help them plan their funeral. You’ll need empathy and great customer service skills because your clients will look to you for help, support and advice. We’ll teach you everything else you need to do the job through our training and support.

As a Funeral Director, you’ll spend most of your time with families, supporting them through the funeral arrangements. You’ll manage your own time and build strong, trusting relationships. We’ll give you all the support and training you need to develop your team and deliver a thoughtful service that works for our clients, and our business. Here, you’ll discover job satisfaction you never thought possible.

These are management roles. Our Care Logistics Managers focus on the co-ordination of funerals and the line management of operational teams, making sure all resources are in the right place at the right time. Funeral Services Managers look after multiple branches, making sure funeral services are consistently delivered to the highest possible standards.

Becoming an Embalmer isn’t a common career choice, but it is an incredibly rewarding one. Embalmers help preserve and restore deceased people, creating a peaceful and lasting image for their family and friends. It’s a highly skilled and technical role, for which you need an official BIE qualification. If don’t hold this qualification, you can enrol on our embalmer apprenticeship.

Our apprenticeships are open to everyone. As a Level 2 Funeral Team Member, you’ll develop your funeral arranging skills, learning how to deliver them with care and compassion. At Level 3, you can learn how to become a funeral director. Or you can become an embalmer with our Level 5 Embalmer programme, or progress to managerial roles with our degree apprenticeships. There are all kinds of ways you can progress in this role. Find out more on our apprentice hub.

Our application process

Every application process at Co-op is unique, but you’ll always experience 4 key stages.

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Applying for a job

You can apply for a job with us quickly and easily on your laptop or phone. It doesn’t matter what you’ve done before or if you have little experience — it’s all about matching our values and bringing your passion, motivation and capabilities to your new role.

You don't need a CV to apply for a Funeralcare role at Co-op. We think that empathy and compassion are more important than experience and qualifications.

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Online assessment

As part of your application you’ll need to complete an online assessment which will measure how well your behaviours, values and motivations match up to this role. It will take around 20 minutes to complete.

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Interview

If you pass your online assessment and short phone call, you’ll be asked to come to one of our Funeralcare homes for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

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Your decision

If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. There will then be a round of pre-employment screening, including background checks. Once all confirmed, this will start your journey into our Co-op.

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Build your CV, practice interview techniques and psychometric tests, or take quizzes on ability, motivation, personality and resilience. It’s all designed to help you develop your skills and build your career.

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