Sales and Services Advisor

Sales and Services Advisor
£26,500- £29,000 plus excellent benefits (work level 6B)
Full-time 37.5 hours a week, between 9am to 5pm - one evening shift per week until 18:30 
Remote

We’re looking for motivated customer sales and services advisors to join our Co-op Legal Services team. We’ll offer full training and the chance to develop your skills in an inclusive team. And as we’re continuing to grow, there’s never been a more exciting time to join us.

Why this role matters

Here at Co-op, we’re committed to a better, different way of doing business for our customers, and in this role, you’ll make a real difference to our customers’ lives at a time when they need us most. We’ll look to you to provide valuable advice and guidance to our customers over the phone, supporting them with selecting the right service that suits their needs.

What you’ll do

•    Have inbound and outbound calls with people who have recently been bereaved, providing guidance related to our probate and estate administration services
•    Handle each call with empathy, providing complimentary services and advice to support our customers at a difficult time in their life
•    Answer customer queries and support them in choosing the right service for them
•    Deliver against individual and team targets, whilst providing excellent call quality 
•    Book appointments for customers with our probate consultants where a need is identified
•    Complete related administration during and after calls with customers

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:
•    Previous experience of helping customers make informed choices in a fast-paced environment 
•    The desire to work in a regulated commercial environment, responsible for delivering team and individual targets whilst providing excellent customer service 
•    Excellent communication and listening skills – you’re able to adapt your communication style to suit your customers, giving clear and simple explanations 
•    Good general IT skills with the ability to multi-task 
•    Emotional resilience with the ability to be professional and empathetic even in difficult/emotional situations
•    The flexibility to adapt to change to continuously improve our services

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.