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Please note, in order to apply you need to be in a commutable distance from South Normanton.

Customer Team Member

South Normanton
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Job ID 1061093 Job category Food Stores Hours per week 12 Closing date 17-11-2025 Salary £12.60
Customer Team Member - Nano Store
Location: Co-op Castlewood Depot - base store South Normanton
Pay: £12.60 per hour 
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: 7am - 10am, or 6pm - 10pm depending on the rota.  This role will involve periods of lone working
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!
You must be aged 18 to work in our Nano store.

We’re currently recruiting for roles in our amazing Nano concept store, serving our colleagues at our Castlewood Depot. Nano is a fully automated store using innovative AI technology to track items as they are selected for purchase, ensuring a seamless shopping experience with no queues or scanning.  Payments are accurately and automatically processed from customer’s bank accounts as they leave the store with their purchases.

In this role it will be up to you to make sure the store is fully stocked and looks great for our customers and as the shop doesn’t have colleagues permanently on-site, there will be times where you’ll be working independently.  You’ll build great relationships with teams within the depot and your base support store at South Normanton where there will also be opportunities to work additional shifts.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. 

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do
  • Participate in briefings with your local store manager and depot teams at the start and end of each shift
  • Load products from the Order Area in the depot onto a merchandising trolley, transferring them to the Nano store in a safe and considerate manner
  • Make sure the Nano store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Make sure your merchandising trolley is safe and compliant, conducting daily checks to ensure it’s in good working order, returning it to the Order Area in the depot on completion of your visit.
  • Work an occasional shift in your base store, serving customers on the till, restocking shelves, and helping your colleagues solve problems.
This job would suit people who have
  • Great independent working skills, with the ability to recognise when to seek support
  • Confidence in working alone in a store environment
  • A positive approach to change and problem solving, working alongside new technology to support the business
  • The flexibility to work a range of different shifts
Why Co-op?
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands
  • A pension scheme with up to 10% employer contributions
  • Stream– a money management app giving you access to a percentage of your pay as you earn it
  • 31 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 
  • 24/7 employee assistance service
  • Full, paid training and dedicated support for your personal development and career progression
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme
Building an inclusive workplace 

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. 

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. 

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. 

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

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Whats nearby?

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Benefits

  • Holidays starting from 31 days holiday per year (includes bank holidays)
  • 30% off Co-op branded products in our food stores
  • Pension with up to 10% employer contributions
  • Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
  • Services to support your physical, mental and financial wellbeing

Success profile

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

  • Forging Relationships
  • Speaking Up
  • Co-operation
  • Inspirational Communication
  • Supporting Change

Food Retail at Co-op

Our Food Retail teams are the face of Co-op. If you’re welcoming, friendly, and helpful, you’ll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in-store experience. Whether you’re a Customer Team Member, Customer Team Leader, or Store Manager, we’ll reward you by supporting your financial, physical, and mental wellbeing, and give you the tools to own your development and your career. That’s our promise to you.

Our Co-op culture

At Co-op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders.

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We’re all in this together and at Co-op, we always look out for each other.

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We’ll do all we can to help you create a great work/life balance.

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If you experience abuse or harassment in the workplace, we’ll support you.

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Your manager won’t solve all your problems, but they’ll understand and empower you.

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Careers in food retail

Joining us in Food retail means being the friendly face for our customers. Whatever your role, we’ll support you to step up, own your future, and shape your Co-op career.

As a Customer Team Member at Co-op, you’ll be part of a business that’s truly different. There’s lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in-store experience to preparing bakery products and promoting our membership offer, every day is different. If you’re looking to kick-start your retail career, this opportunity could be perfect for you.

As a Customer Team Leader, you’ll help maintain our high standards while supporting your store colleagues to be their best. You’ll assist the Store Manager and make sure your store is always safe. You’ll also take pride in keeping the store well-stocked and looking great, leading by example and doing the right thing. If you’re looking to build a rewarding career in retail, this could be the perfect opportunity.

If you have a strong sense of community, commercial awareness, and leadership skills, our Store Manager opportunity might be what you’re looking for. As a Store Manager at Co-op, you’ll lead your team and make sure everyone works together to deliver a great in-store experience for our customers. While the role comes with its challenges, with exciting opportunities for growth, it’s one of the most rewarding careers in retail.

You’ll lead a large team of Store Managers across around 20 stores. You’ll inspire your team to deliver a great customer experience, drive sales, and contribute to their communities. This is about more than managing stores – you’ll help to bring our strategies to life through exciting projects and programmes. With plenty of support and the freedom to develop, this is a great opportunity to grow your career in retail.

How to apply

Apply to join us on this page. We welcome people from all walks of life to join us, because your background doesn’t define your potential.

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Applying for a job

You can apply for a job with us quickly and easily on your laptop or phone. It doesn’t matter what you’ve done before or if you have little experience — it’s all about matching our values and bringing your passion, motivation and capabilities to your new role.

Before applying, please check for any minimum age requirements to carry out this role. In most cases Customer Team Members can work with us from 16 years of age unless otherwise stated in the advert.

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Online assessment

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

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Interview

If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

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Your decision

If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.

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