Delivery Manager - Service

Delivery Manager - Service
£50,000 - £58,000 plus great benefits including up to 10% pension contribution (Work Level 5) 
Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office around once a week (and based on business needs)

We’re looking for a Delivery Manager who’s passionate about great service; someone who can help us shape, grow and improve the way we work across Co-op Business Services (CBS). CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

About the role

This role is all about working closely with internal partners across the business to understand their needs, ensure we’re delivering on our commitments, and continuously improve the services we provide. You’ll work closely with colleagues across Co-op to spot opportunities, reduce duplication, and make things simpler and more cost-effective.

Why this role matters

As a Delivery Manager, you’ll play a key role in shaping and embedding new services in CBS, ensuring they are strategically aligned and deliver measurable value across the business. You’ll lead the end-to-end transition of new activities into our shared service model, partnering with business units to implement services that are fit for purpose, measurable, and aligned to agreed outcomes. If you’re passionate about driving service innovation, influencing change and delivering real value across the business, we’d love to hear from you.

What you’ll do

•    Work with teams across Co-op to spot activities that could move into CBS, helping us streamline how we work and reduce costs
•    Plan and manage the smooth transition of new services into CBS – making sure risks are understood and managed, and that everything’s set up properly
•    Build strong, collaborative relationships with the business units and internal partners to understand their needs and ensure services meet agreed outcomes
•    Act on internal partners' feedback to improve service delivery and embed new ways of working using our service framework
•    Make sure service standards are clear, consistent and well-reported – and help share best practice across the team
•    Work with service leads and managers to design and deliver services that meet business needs and feel seamless to the people using them
•    Monitor service performance using data to identify risks (e.g. SLA breaches, regulatory issues) and work with teams to implement improvement plans
•    Create clear plans for teams handing over services and those taking them on, so everyone knows what to expect
•    Role model inclusive, collaborative behaviour and support others to learn and grow

What you’ll bring

•    Experience working in a business services or shared services environments, managing a wide range of internal partners and using feedback to improve service delivery
•    A track record managing and improving services; you know how to monitor service performance, identify risks early and work with teams to embed improvements that meet critical metrics and regulatory requirements.
•    Excellent communication skills, with experience building positive relationships and working with different teams in a complex and fast-paced organisation
•    Confidence in making decisions and prioritising work
•    A talent for solving problems and identifying better, more efficient ways of working.
•    Passion to working with others and bringing people together to get things done

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays
•    A pension with up to 10% employer contributions
•    Private healthcare
•    Access to a subsidised onsite gym (at our Manchester HQ)
•    30% discount on Co-op products and 10% off other brands
•    Stream – early access to a percentage of your pay as you earn it
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
•    24/7 colleague support service
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

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