CBS Operations Manager - Resilience

CBS Operations Manager – Resilience 

£50,000 to £59,000 plus great benefits (Work Level 5)

Manchester City Centre, in this role you’ll work in a hybrid way splitting your time between home and coming into the office at least twice a week (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy). 

We’re looking for an Operations Manager within our Risk, Controls and Assurance team to join us within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

You’ll help shape how Co-op responds to disruption and builds resilience across its pan-service functions. This is a unique opportunity to lead critical work that spans CBS and beyond, making sure we’re prepared, connected, and ready to respond when incidents arise.

Why this job matters

This role is central to strengthening Co-op’s operational resilience. You’ll be the coordinating force that brings together teams from our shared service areas, and other service functions to drive a proactive, problem-solving mindset. You’ll help us evolve the resilience aspects of our control environment and make sure our critical outcomes are protected.

What you’ll do

• Lead and embed resilience elements into the CBS control environment, ensuring clarity, consistency, and flexibility across services
• Act as a grounding and coordinating function, connecting CBS with central resilience teams and ensuring critical issues are escalated appropriately
• Support crisis management activities and hyper-care meetings, driving readiness and control
• Deliver business continuity planning and assessment across CBS and wider service functions
• Build strong relationships with senior stakeholders to align planning and integrate change
• Monitor compliance with resilience standards and identify opportunities for continuous improvement
• Influence planning horizons and contribute to service growth and development

This role would suit people who have

• Experience in business continuity, resilience planning, and crisis management
• Strong people engagement skills, with the ability to influence and collaborate across multiple service functions
• The ability to work across risk ranges and embed resilience practices into operational teams
• A passion for driving continuous improvement and integrating resilience into everyday operations
• A background in leading resilience projects with the ability to work alongside change teams to deliver pan-service outcomes

Why Co-op? 

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Private healthcare 
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes.If you're a current Co-op colleague, this does not need to be completed.