Community Talk Team Advisor

Community Talk Team Advisor
£25,430 plus excellent benefits (Work Level 6C) 
Bristol or Sheffield – in this role you’ll be in the office full time, once you meet supervision standards you’ll then split your time between home and coming into the office at least 3 times a week https://jobs.coop.co.uk/hybrid-working-policy

We’re looking for a Community Talk Team Advisor to join our Estate Planning team here at Co-op Legal Services.  

It’ll be up to you to reach out and connect with community groups across England and Wales, co-ordinating free Estate Planning talks that help people access information and support. You’ll build and maintain relationships with organisations and plan talks for our consultants to attend, playing a key part in promoting our services.

Why this job matters 

In this role you’ll reach out to a wide range of community groups, helping to close the gap for people who may not know how to begin with wills and estate planning or struggle to access this information. Our service offers free learning sessions, advice, and will‑writing appointments. Allowing Co-op Legal Services to do right by our communities.

What you’ll do

• Call and engage a variety of different groups and organisations
• Liaise with the Admin team to schedule talks for our Estate Planning consultants 
• Maintain relationships with external group leaders, understanding the needs of different audiences
• Order and send infographics, that will support our messaging within community groups 
• Manage feedback from external partners and handle associated admin tasks 

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring: 

• Excellent customer service and communication skills 
• Experience of handling inbound and outbound calls 
• The ability to create and maintain strong relationships with external partners 
• A proactive, confident approach to contacting a variety of different organisations
• Good IT skills and experience with Microsoft applications such as Word and Teams
• Great organisational skills, with the ability to manage a varied workload 

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive: 

• An annual bonus (based on personal and business performance) 
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression 
• Cycle-to-work scheme 

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. 

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. 

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion. 

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. 

We reserve the right to remove a vacancy before the scheduled closing date.