Regional Manager - Co-op Legal Services

Regional Manager – Co-op Legal Services
£50,320 - £55,000 dependent on experience, plus bonus plan and excellent benefits including company car and private healthcare (Work Level 5)
Monday-Saturday (1 in 4 Saturdays), 37.5 hours per week flexible between 9am and 9pm
Remote/home-based with some travel across England and Wales

Due to continued growth of the business, we’re looking for a Regional Manager to join our Estate Planning team in Co-op Legal Services. We’re the market leader in estate planning, supporting tens of thousands of customers each year, and as we continue to grow, we’re committed to investing in making our services accessible for all.

Why this role matters

In this role, you’ll recruit, manage, and support a team of estate planning consultants, making sure that they’re able to provide the best service to our clients. We’ll look to you to make sure that targets are being met and provide training to make sure your team have the skills they need to reach our commercial and client goals.

You’ll also support our B2B partner relationships and help us shape customer journeys, so we continue to deliver a service our clients rate as ‘excellent’.  You don’t need previous legal experience to be successful in this role, so if you've got the people management skills we need, we can offer you the chance to build your career within an innovative and ethical legal business.

What you’ll do

•   Lead a team of estate planning consultants in an inclusive manner, engaging and supporting them to deliver on agreed targets
•   Put in place personal improvement plans and other performance management frameworks to support colleague performance
•   Train, coach, and mentor colleagues within your own team and across the wider estate planning sales teams
•   Support B2B partner relationships, providing training and support
•   Manage complaint handling and resolution
•   Work collaboratively with key partners in our operational, legal, risk and compliance teams
•   Train, develop and support your team and influence beyond team through multiple methods of engagement and communication – video, telephone, face to face, written
•   Report directly to our Head of Sales and become a key part of our leadership team

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•   Previous experience of managing remote or field-based teams
•   Proven experience of consultative sales
•   Experience of managing external partner relationships
•   The ability to train and coach a large team of colleagues
•   Experience of working in a regulated environment
•   Excellent communication skills

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Private healthcare
•    Company car
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.