Diary and Lead Co-ordinator

Diary and Lead Co-ordinator 
£25,500 to £27,000 plus excellent benefits (Work level 6C) 
Remote. You’ll need to attend a local Co op office or Funeralcare branch on your first day for IT setup. After that, the role is home based, although if you prefer you can also work from our offices in Manchester, Stratford upon Avon, Sheffield or Bristol, with travel otherwise only required in exceptional circumstances (find out more here - jobs.coop.co.uk/hybrid-working-policy)

We’re looking for a Diary and Lead Co-ordinator to join us at Co-op Legal Services. In this role, you’ll work as part of a specialist team responsible for co ordinating appointments for our probate advisory and consultancy teams via our diary management system.

Why this job matters

As a Diary and Lead Co-ordinator, you play a vital role in keeping our service running smoothly. You’ll manage schedules, organise appointments, and act as the first point of contact for customer queries—handling both inbound and outbound enquiries. You’ll also support our sales teams by managing several shared email inboxes in Microsoft Outlook. Your strong organisational skills will help ensure our clients receive a seamless experience, and you’ll have the opportunity to grow your skill set and gain exposure to a variety of work across our growing business.

What you’ll do
•   Work as part of a small specialist team co-ordinating customer appointments via a diary management system
•   Make sure all users are set up correctly in the diary management system with the correct access 
•   Input shift patterns into the diary management system, maintaining and adjusting these to reflect sickness and holidays 
•   Manage relationships with internal colleagues across all levels, and external customers 
•   Respond and resolve general queries via the phone and email and support with processing incoming paperwork 
•   Manipulate and interpret lead source data from our various partners and follow up leads with our internal sales teams

What you’ll bring
We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:
•   Previous experience of diary management or administrative work
•   Strong Microsoft Excel skills with the ability to learn new systems quickly 
•   Excellent customer service and relationship management skills up to senior level
•   Strong written and verbal communication skills 
•   Excellent organisation skills and attention to detail, with ability to prioritise work and coordinate multiple queries  

Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
•    competitive salary
•    coaching, training and support to help you develop
•    pension with up to 10% employer contributions
•    annual incentive scheme 
•    28 days holiday plus bank holidays (rising to 32 in line with service)
•    discounts on Co-op products and services
•    free support for your mental, physical, and financial wellbeing

A place you'll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.