Legal Assistant

Legal Assistant
£25,430 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work level 6C)
Full time 37.5 hours per week. Fixed shift patterns Monday-Friday, no weekend or evening work.
Office based in Stratford-Upon-Avon, CV37 9BX – office based with free parking on site

We’re looking for Legal Assistants to join our Probate team at Co-op Legal Services. In this role, you’ll support Case Handlers with a variety of administrative tasks that help keep cases moving smoothly. You don’t need any legal experience for this role, so if you have the skills we’re looking for, we can offer you the opportunity to grow and develop in an ethical legal business.

Why this role matters

As a Legal Assistant, you play a key part in ensuring clients receive a seamless, supportive experience. Your work helps case handlers stay focused on delivering expert legal guidance, while you make sure the essential details, documents, and processes are handled with care and accuracy. By keeping everything organised and running efficiently, you directly contribute to the quality, reliability, and care that clients expect from Co‑op Legal Services.

What you’ll do

• Support case handlers by carrying out high volumes of administrative work handling confidential paperwork, including sorting post, filing, printing, drafting letters to 3rd parties, franking outgoing mail
• Answer email queries via a shared inbox
• Work with a case management system and Microsoft Excel 
• Work effectively from a task list, making sure that the task list is well maintained  
• Complete a variety of ad-hoc requests to meet the needs of the team

What you’ll bring

• Professional communication skills, to be able to communicate clearly and sensitively with customers, colleagues, and third parties in writing
• A proactive mindset with persistence to achieve the desired outcome 
• Great organisational skills and strong attention to detail
• The ability to build meaningful relationships with colleagues and work well as part of a team in an office environment
• Prioritisation skills, with the ability to adapt to changing demands 

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    A pension with up to 10% employer contributions
•    Incentive scheme up to 10% after probation depending on performance
•    28 days holiday plus bank holidays (rising to 32 in line with service)
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Coaching, training and support such as study leave, to help you develop your skills and progress your career
•    Cycle-to-work scheme

A place where you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.