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Please note, in order to apply you need to be in a commutable distance from Orpington.

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Customer Team Member

Orpington

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Job ID 1067491 Job category Food Stores Hours per week 12 Closing date 04-06-2026 Salary £14.29

Customer Team Member

Location: 99 Cotmandene Crescent St Pauls Cray, Orpington, BR5 2RB

Pay: £14.29 per hour including London allowance

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview. Role will include working in our in-store bakery

30% colleague member discount in store – more benefits below

Apply easily from your mobile by completing our assessments - no CV needed!

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

Join us as a Customer Team Member and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

Support the day to day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
Work with your team to keep the store running smoothly
Work hands-on on the shop floor and tills, and in our in-store bakery, and contribute to daily operations to create a great shopping experience
Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
Promote Co-op Membership and support your local community

What you'll bring:

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

A genuine passion for helping people and delivering great service
The ability to work as part of a team and flexibly across a range of shifts
An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

Full training and career development resources
30% discount on all Co-op products in-store
Flexible access to your pay as you earn it
A pension scheme with up to 10% employer contributions
31 days of holiday (pro rata, including bank holidays)
24/7 access to GP appointments, and colleague support programme
Cycle to work scheme
Market-leading policies to help you through life’s big moments
Building an inclusive workplace

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

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Whats nearby?

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Benefits

Holidays starting from 31 days holiday per year (includes bank holidays)
30% off Co-op branded products in our food stores
Pension with up to 10% employer contributions
Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
Services to support your physical, mental and financial wellbeing

Success profile

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

Forging Relationships
Speaking Up
Co-operation
Inspirational Communication
Supporting Change

Food Retail at Co-op

Our Food Retail teams are the face of Co-op. If you’re welcoming, friendly, and helpful, you’ll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in-store experience. Whether you’re a Customer Team Member, Customer Team Leader, or Store Manager, we’ll reward you by supporting your financial, physical, and mental wellbeing, and give you the tools to own your development and your career. That’s our promise to you.

Our Co-op culture

At Co-op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders.

Smiling retail colleague standing in front of Co-op's fresh produce

We’re all in this together and at Co-op, we always look out for each other.

Smiling retail colleague adding some products to a shelf

We’ll do all we can to help you create a great work/life balance.

Smiling retail colleague working on one of Co-op's chilled food aisles

If you experience abuse or harassment in the workplace, we’ll support you.

Smiling retail colleague arranging some hot beverage products on a shelf

Your manager won’t solve all your problems, but they’ll understand and empower you.

A retail professional with a headset and ID badge uses a handheld device

Careers in food retail

Joining us in Food retail means being the friendly face for our customers. Whatever your role, we’ll support you to step up, own your future, and shape your Co-op career.

As a Customer Team Member at Co-op, you’ll be part of a business that’s truly different. There’s lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in-store experience to preparing bakery products and promoting our membership offer, every day is different. If you’re looking to kick-start your retail career, this opportunity could be perfect for you.

As a Customer Team Leader, you’ll help maintain our high standards while supporting your store colleagues to be their best. You’ll assist the Store Manager and make sure your store is always safe. You’ll also take pride in keeping the store well-stocked and looking great, leading by example and doing the right thing. If you’re looking to build a rewarding career in retail, this could be the perfect opportunity.

If you have a strong sense of community, commercial awareness, and leadership skills, our Store Manager opportunity might be what you’re looking for. As a Store Manager at Co-op, you’ll lead your team and make sure everyone works together to deliver a great in-store experience for our customers. While the role comes with its challenges, with exciting opportunities for growth, it’s one of the most rewarding careers in retail.

You’ll lead a large team of Store Managers across around 20 stores. You’ll inspire your team to deliver a great customer experience, drive sales, and contribute to their communities. This is about more than managing stores – you’ll help to bring our strategies to life through exciting projects and programmes. With plenty of support and the freedom to develop, this is a great opportunity to grow your career in retail.

How to apply

Apply to join us on this page. We welcome people from all walks of life to join us, because your background doesn’t define your potential.

Applying for a job

You can apply for a job with us quickly and easily on your laptop or phone. It doesn’t matter what you’ve done before or if you have little experience — it’s all about matching our values and bringing your passion, motivation and capabilities to your new role.

Before applying, please check for any minimum age requirements to carry out this role. In most cases Customer Team Members can work with us from 16 years of age unless otherwise stated in the advert.

Online assessment

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Interview

If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

Your decision

If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.

Apply

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