Repatriation Adviser - Funeralcare

Repatriation Adviser - Funeralcare 
£34,680 - £40,800 plus excellent benefits (Work Level 6A)
Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and occasionally travelling to our Manchester office when required (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).
Due to the nature of the role, you’ll be working an on-call rota with colleagues to ensure cover across a variety of time zones.

We’re looking for a Repatriation Adviser to join our repatriation team within Co-op Funeralcare and Life Planning. In this role, we’ll look to you to coordinate and manage the repatriation arrangements for those who have died abroad or in the UK.

Why this role matters

As a Repatriation Adviser you’ll work with international funeral directors, embassies, and other government officials to deliver excellent services to our clients. We’ll look to you to make sure our end-to-end repatriation process is as fast and effective. You’ll also be a key source of knowledge within the operational team, helping your colleagues build understanding of repatriation so we can support people to say their best goodbye. If you have the skills we’re looking for, we can offer you the chance to build your career with a business that puts people at the heart of its strategy.

What you’ll do

•    Coordinate and manage repatriation arrangements for those who have died abroad or in the UK
•    Liaise with government and foreign officials to fulfil repatriation requirements
•    Manage client and colleague queries, working to resolve any issues as quickly and effectively as possible
•    Build strong relationships with colleagues and external partners to understand current ways of working, and identify opportunities for improvement and growth
•    Support the Repatriation Excellence Manager in providing the business with regular repatriation performance updates
•    Co-ordinate with our funeral home network to ensure client wishes are met and repatriations are delivered seamlessly 
•    Coach and mentor colleagues, ensuring they have the knowledge they need to deliver repatriation arrangements

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    Experience within the funeral profession/repatriation sector or experience of working with embassy's, consulates or working with people overseas
•    The ability to prioritise with strong time management skills and high attention to detail
•    Excellent communication, presentation, and relationship building skills with senior internal and external partners
•    The ability to deliver high levels of customer service to our clients and act with care, discretion and empathy 
•    Problem solve across departments and external functions in a fast-paced environment
•    The ability to coach and influence teams to deliver the best outputs for our clients and our members

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.