Senior Q-Commerce Operations Manager

£55,000 to £65,000 plus great benefits including a company car (Work Level 5)

A full UK driving licence is required for this role 

Manchester, in this role you’ll work in a hybrid way splitting your time between home and coming into the office at least twice a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).  

We’re looking for a Senior Quick Commerce Operations Manager to join our brand new Quick Commerce Aggregator team. 

Our aggregator app makes customers' lives easier by offering them delivery services from local independent retailers. We’re setting up a new team to re-vamp and re-launch the app, and we’ve got some pretty ambitious growth targets to meet over the next few years.

Being part of this new team will feel fast, fun and fluid. We know it’s a cliche, but there really will be no two days the same! Think start-up vibes, but with all the knowledge and resources that come with a 180 year-old organisation.  

In return for your energy and ambition, we’ll do right by you by providing life-balance through hybrid and flexible working arrangements, as well as supportive, inclusive leadership and a whole host of opportunities to learn and grow.

What you’ll do

• Coach and lead a team to expand our aggregator service to new locations to grow our Quick Commerce strategy
• Be proactive in identifying opportunities to grow our aggregator services whilst leading an ongoing network review to ensure we have the right services in the right places for our customers
• Lead on our operations technology roadmap with our third-party providers and internal teams
• Work with our Last Mile team to ensure we have the right delivery strategy, considering cost, catchments and utilisation to support the aggregator network
• Understand customer and retailers demands and make sure we meet this in a profitable and efficient way
• Interpret complex data to support decision making
• Share and articulate proposals to senior leaders to influence and then implement any proposed changes 

This role would suit people who have 

• Strong experience and understanding on how the quick commerce market operates 
• The ability to manage budgets and P&L’s 
• The ability to capture and translate data and make it easy to understand for the wider business 
• Knowledge and awareness of developments in the tech and digital landscape with the ability to innovate and optimise digital operations
• Good relationship-building and communication skills, with the ability to influence and challenge people inclusively 

Why Co-op? 

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). 

• An annual bonus (based on personal and business performance) 
• 28 days holiday (rising to 32 with service) plus bank holidays  
• A pension with up to 10% employer contributions 
• Private healthcare  
• Access to a subsidised onsite gym (at our Manchester HQ) 
• Coaching and training to support your career development 
• Wagestream app – giving you access to a percentage of your pay as you earn

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. 

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early. 

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.