Operating Model Specialist

£32,000 - £40,000 plus great benefits (Work Level 6A) 

12-month fixed-term contract

Manchester city centre, in this role you’ll work in a hybrid way – splitting your time between home and the office (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)

We’re looking for an Operating Model Specialist to join us and help make sure we’re giving our store colleagues all the tools they need to fulfil our Co-op purpose. As part of our change & delivery assurance team, you’ll work with colleagues across the business to deliver new initiatives and process improvements and give our store colleagues the support they need to embrace change and continue to do a fantastic job.

In this role, you’ll maintain our dynamic store labour model and resource allocation for all stores across the country. No two days will be the same, as you’ll be working on different projects with a wide range of colleagues and teams – one day analysing numbers and building models, the next forging relationships and meeting with business partners. 

What you’ll do

• Work collaboratively with colleagues across retail to support the delivery of projects and process improvements
• Advise colleagues on the scale and impact of change based on desktop modelling using labour standards
• Develop impact models for change programmes, where multiple changes to working practices are planned so that the true cost of labour is understood
• Contribute ideas and initiatives in support of continuous improvement
• Produce a consolidated impact assessment of the process on store operations
• Model the labour required to perform processes by using industry standard measurement techniques (MOST)
• Test and build new labour standards for processes into Co-op’s workforce management system 

This role would suit people who have

• Excellent analytical skills; you’re a logical problem solver and able to analyse data to spot opportunities for improvement
• A background in retail, with a good understanding of store operations
• Excellent communication skills, with the ability to challenge and guide partners from all levels of the business
• An understanding of labour modelling
• Good IT and Microsoft Office skills, with an ability to easily adapt and learn new systems and tools

Why Co-op? 

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Please note that we may close applications for this role early. 

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.