Q-commerce Operations Manager
£38,000 - £50,000 plus great benefits including a company car (Work Level 6A)

A full UK driving licence is required for this role

Manchester, in this role you’ll work in a hybrid way splitting your time between home and coming into the office at least twice a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).  

We’re looking for an Operations Manager to join our brand new Quick Commerce Aggregator team. 

Our aggregator app makes customers' lives easier by offering them delivery services from local independent retailers. We’re setting up a new team to re-vamp and re-launch the app, and we’ve got some pretty ambitious growth targets to meet over the next few years.

Being part of this new team will feel fast, fun and fluid. We know it’s a cliche, but there really will be no two days the same! Think start-up vibes, but with all the knowledge and resources that come with a 180 year-old organisation.  

In return for your energy and ambition, we’ll do right by you by providing life-balance through hybrid and flexible working arrangements, as well as supportive, inclusive leadership and a whole host of opportunities to learn and grow.

What you’ll do

• Be responsible for the launch and rollout of the aggregator service in independent retailers stores 
• Set up and carry out trials to understand what processes are working well and what improvements need to be made
• Develop process flows and pull together proposals for future activity
• Chair meetings with internal partners to make sure continuous improvement across the operation based on feedback from our Co-op customers
• Go out into the field and visit stores
• Collaborate with aggregator team as well as third party suppliers to manage trials from conception through to delivery
• Connect with third party suppliers to understand what new and exciting tech is emerging in the market, and how we can integrate this into our business

This role will suit people who have

• Online grocery experienceand a passion for ecommerce 
• Good project management skills and the ability to report on projects to feedback into the business
• Excellent Microsoft Excel skills, with the ability to use VLOOKUPs, pivot tables and formulas to present data in a meaningful and actionable way
• The ability to build strong relationships with a variety of colleagues, with the confidence to make decisions and influence others
• Good relationship-building and communication skill

Why Co-op? 

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). 

• An annual bonus (based on personal and business performance) 
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions 
• Private healthcare  
• Access to a subsidised onsite gym (at our Manchester HQ) 
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. 

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early. 

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.