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Benefits
- Holidays starting from 31 days holiday per year (includes bank holidays)
- 30% off Co-op branded products in our food stores
- Pension with up to 10% employer contributions
- Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
- Services to support your physical, mental and financial wellbeing
Job description
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Expand for full job description
Success profile
What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.
- Forging Relationships
- Speaking Up
- Co-operation
- Inspirational Communication
- Supporting Change
What you'll do as a Customer Team Member
This isn’t your standard food retail job, and no two days will be the same. But the one thing that won’t change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we’re proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You’ll be building relationships and getting to know who shops with us every day. Because that’s what being part of a community is all about. That’s the Co-op difference. And you’ll do it all with a smile on your face, just so you can put a smile on theirs.
Our culture
Smiling while you work is easy when you see the difference you make each day. Our past, present and future is all about making a positive impact on our communities – and our store teams have the additional pride of making this possible. The conversations you have with our customers and members help us bring attention to local charities and causes. You may even serve the people directly affected. Which fills us all with a greater sense of purpose.
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Our past, present and future is all about making a positive impact on our communities.
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We’re proud our business helps to create new spaces and facilities in local neighbourhoods.
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There’s a sense of purpose in contributing to the health and wellbeing of our communities.
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Whatever job you do, you can have a real impact in helping to improve everything from community safety to education.
Choose your career path
Every Co-op store has a dedicated team that you'll be part of from day one, with clear opportunities to progress as your skills and experience grow.
- Customer Team Member
- Customer Team Leader
- Store Manager
- Operations Manager
Application process
At Co-op, we’re passionate about doing great work for the communities we trade in. That means having the right people, from all walks of life and backgrounds, in our team to serve them. Take a look below how to become one of us.
Applying for a job
You can apply for a job with us quickly and easily on your laptop or phone. It doesn’t matter what you’ve done before or if you have little experience — it’s all about matching our values and bringing your passion, motivation and capabilities to your new role.
Before applying, please check for any minimum age requirements to carry out this role. In most cases Customer Team Members can work with us from 16 years of age unless otherwise stated in the advert.
Don't have a CV?
Our CV builder is here to help. It's a simple form you can complete on your desktop or mobile that lets you create a great CV in minutes.
Online assessment As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
Interview
If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.
We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.
Your decision If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.
Don't have a CV
Our CV builder is here to help. It’s a simple form you can complete on your desktop or mobile phone that lets you create a great CV in minutes.
Find out moreCareer Development Hub
The Co-op Career Development Hub gives you free access to all kinds of employability resources, including CV and application building tools, practice psychometric tests, video and phone interview simulators and quizzes on ability, motivation, personality and resilience. It’s all designed to help you develop your skills and build your career.
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