Partnerships Support Lead  
£35,000 - £45,000 plus benefits (Work Level 6A) 
Manchester city centre, in this role you’ll work in a hybrid way splitting your time between home, the office and making occasional site visits (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy). 

12-month fixed term contract 

We’re looking for a Partnerships Support Lead to join our Instore Partnership team, which is part of our wider Format and Innovation team. You’ll be joining a dynamic group of colleagues that are helping Co-op to improve our customer proposition by partnering with a broad range of established retail organisations, including companies such as Instavolt, MeGroup, Boyes, Peacocks and The Original Factory Store. It’ll be up to you to lead in this exciting space, delivering new ways to meet the constant changing needs of our customers, members, and communities. 

What you’ll do

• Support our in-store partnerships through regular meetings, progressing actions and managing the growth plan
• Become the main point of contact between our store retail team and partners through regular communications 
• Review partner performance data and identify opportunities for growth, as well as proactively working with partners to improve performance in underperforming stores
• Engage with partner organisations to resolve issues, continuously reviewing ways of working that optimise customer and colleague experience in our stores  
• Work closely with finance teams in the tracking and reconciliation of partnerships invoicing and income 
• Make sure the partner brand and experience is delivered consistently and meets customers’ expectations 
• Support the partnerships manager with contract management and innovation to grow ROI for Co-op

This role would suit people who have

• A strong customer focus, balanced with great commercial acumen 
• Some partnerships experience or similar with the ability to build great relationships with external suppliers and partners
• Great analytical and excel skills with previous experience managing the tracking of budget spend and volumes 
• Great organisation skills and attention to detail with the ability to prioritise your work
• Outstanding communication skills with the ability to influence thinking and challenge when necessary

Why Co-op? 

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. 

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early. 

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.