Online Account Platform Manager 

£50,000 - £60,000 plus benefits (Work Level 5) 

Manchester city centre, in this role you’ll work in a hybrid way splitting your time between home and the office (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy). 

We’re looking for an Online Account Platform Manager to join us and help us continue to grow our Online offer so that we can offer more choice to our members and communities. In this role, we’ll look to you to manage the partnerships with a number of brands including Amazon. 

You’ll work proactively to engage with other teams to agree roles and responsibilities in relation to activity and work collaboratively to agree specific plans for the online platform. If you can use initiative to solve problems and confidently present findings to a large number of senior partners, we can offer you the exciting opportunity to grow your career with a business that always puts people at the heart of its strategy.

What you’ll do

• Co-ordinate and plan activity to facilitate online platforms to operate with Co-op
• Continue to grow our Online revenue and manage relationships with partners
• Work with a large number of internal and external partners ensuring activity is completed on time, to budget and to a high standard
• Manage the delivery of activity and communication through regular meetings, recording actions and holding colleagues to account
• Escalate risks and issues where necessary to support delivery 
• Take a pragmatic approach to problems to reach the best possible outcomes
• Visit stores to support planning and develop processes to support store set up – allowing for continuous improvement
• Provide regular updates to the wider online team 

This role would suit people who have

• Excellent organisational skills, you’ll need to manage multiple workstreams at the same time
• Strong communication skills, you’ll need to provide regular progress updates to a variety of audiences including presenting at governance forums
• Proven experience in managing relationships, you’ll need to motivate working groups to keep them on track and influencing outcomes
• Good problem-solving skills and attention to detail, you’ll need a pro-active, positive attitude and be resilient to overcome challenges
• Project management experience and commercially focused as this role will involve managing multiple complex work streams

Why Co-op? 

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Private healthcare for you and your family 
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. 

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early. 

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.