Legal Assistant (Civil Litigation)
£24,570 plus benefits (Work Level 6C) 
Manchester city centre, in this role you’ll work in hybrid way working 4 days a week in the office and working 1 day a week (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy

We are looking for a Legal Assistant to join our Civil Litigation department. At Co-op Legal Services, our aim is to offer accessible legal advice and support without the jargon. Our customers rate us too, and we strive to consistently provide excellent customer service at a time when people are often at their most vulnerable.

In this role, you’ll work on a wide variety of both pre-litigated & litigated claims. We’ll look to you to support the teams in handling their cases and be comfortable liaising with a variety of internal colleagues, along with external partners too. It’s a big job with a lot of responsibility. If you can bring us the skills and experience, we need, you’ll have a fantastic opportunity to develop your career whilst playing a huge role in the growth of our services.

What you’ll do

•    Assist and support in the efficient running of the Civil Litigation department 
•    Make initial contact with new clients through incoming web forms and allocate to the right team 
•    Open and close files, apply for records and review documents
•    Listen to client recordings and accurately transcribe 
•    Work flexibly across the department, supporting across various teams and picking up ad hoc work where required 
•    Prepare case bundles, with all system notes and evidence
•    Update the case management system and maintain spreadsheets 
•    Build relationships with internal colleagues and external parties
•    Assist in collecting management information

This role would suit people who have

•    Previous legal experience or experience in professional services
•    Used a legal case management system
•    The ability to organise and prioritise work to meet our service level agreements (SLA’s) 
•    Excellent organisation skills and attention to detail
•    The ability to manage multiple pieces of work and have good time management skills
•    Clear and confident communication skills; you can speak appropriately to the right audience and have an excellent telephone manner

Why Co-op?
As part of our Co-op Wholesale team, you’ll get all the great benefits, training, and opportunities you’d expect in a large business like Co-op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. Your package includes: 
•    30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)
•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions
•    Coaching and training to support your career development
•    Hybrid and flexible working options to support your work/life balance
•    Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse working environment
We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Please note that we may close applications for this role early. 
As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes.