Customer Team Member

Crawcrook

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Job ID: 1048537
Closing date: 03-12-2024

Please note, in order to apply you need to be in a commutable distance from Crawcrook - Main Street.

Benefits

Holidays starting from 31 days holiday per year (includes bank holidays)
30% off Co-op branded products in our food stores
Pension with up to 10% employer contributions
Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
Services to support your physical, mental and financial wellbeing

Job description

Customer Team Member

Location: 12 Main Street, Crawcrook, NE40 4ND

Pay: £12.00 per hour

Contract: 12 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings from 5:45am, afternoons, late evenings until 10pm and weekends, to be discussed at interview.

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

A genuine care for the needs of customers and members
Great people skills, with the ability to build positive relationships with customers and colleagues
A positive approach to change and problem solving
The flexibility to work a range of different shifts

Why Co-op?

30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
A pension scheme with up to 10% employer contributions
Wagestream– a money management app giving you access to a percentage of your pay as you earn it
31 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Full, paid training and dedicated support for your personal development and career progression
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

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Success profile

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

Forging Relationships
Speaking Up
Co-operation
Inspirational Communication
Supporting Change

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What you'll do as a Customer Team Member

Service with a difference

This isn’t your standard food retail job, and no two days will be the same. But the one thing that won’t change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we’re proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You’ll be building relationships and getting to know who shops with us every day. Because that’s what being part of a community is all about. That’s the Co-op difference. And you’ll do it all with a smile on your face, just so you can put a smile on theirs.

Our culture

Smiling while you work is easy when you see the difference you make each day. Our past, present and future is all about making a positive impact on our communities – and our store teams have the additional pride of making this possible. The conversations you have with our customers and members help us bring attention to local charities and causes. You may even serve the people directly affected. Which fills us all with a greater sense of purpose.

Our past, present and future is all about making a positive impact on our communities.
We’re proud our business helps to create new spaces and facilities in local neighbourhoods.
There’s a sense of purpose in contributing to the health and wellbeing of our communities.
Whatever job you do, you can have a real impact in helping to improve everything from community safety to education.

Choose your career path

Every Co-op store has a dedicated team that you'll be part of from day one, with clear opportunities to progress as your skills and experience grow.

Customer Team Member

Customer Team Leader

Store Manager

Operations Manager

Application process

At Co-op, we’re passionate about doing great work for the communities we trade in. That means having the right people, from all walks of life and backgrounds, in our team to serve them. Take a look below how to become one of us.

Applying for a job

Online assessment

Interview

Your decision

Apply

Applying for a job You can apply for a job with us quickly and easily on your laptop or phone. It doesn’t matter what you’ve done before or if you have little experience — it’s all about matching our values and bringing your passion, motivation and capabilities to your new role.

Before applying, please check for any minimum age requirements to carry out this role. In most cases Customer Team Members can work with us from 16 years of age unless otherwise stated in the advert. Don't have a CV? Our CV builder is here to help. It's a simple form you can complete on your desktop or mobile that lets you create a great CV in minutes.

Online assessment As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Interview If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

Your decision If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.

Don't have a CV

Our CV builder is here to help. It’s a simple form you can complete on your desktop or mobile phone that lets you create a great CV in minutes.

Find out more

Career Development Hub

The Co-op Career Development Hub gives you free access to all kinds of employability resources, including CV and application building tools, practice psychometric tests, video and phone interview simulators and quizzes on ability, motivation, personality and resilience. It’s all designed to help you develop your skills and build your career.

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Customer Team Member

Crawcrook

Benefits

Job description

Success profile

What you'll do as a Customer Team Member