New Business and Key Account Support Manager – Supply Chain and Logistics

£50,000 - £58,000 plus great benefits (Work Level 5)

Hybrid/Home-based with travel to depots 2-3 times a week and to Scunthorpe head office when needed. You can find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy

We’re looking for a proactive New Business & Key Account Support Manager to join our Co-op Wholesale team, where we support over 4,000 convenience stores across the UK. We’re entering our next exciting phase of growth, and with that, we've got new opportunities emerging across Co-op Wholesale, like this one.

In this role, you’ll be the main point of contact between our key account partners, retail and wholesale sales teams, and our 3rd party logistics partner.  You’ll play a key role in supporting tenders, bids, and new acquisitions, balancing service quality and cost-efficiency and as the face of logistics and supply chain, you’ll ensure commerciality is at the heart of key decisions. You’ll work closely with senior management and external partners, developing long-term strategies to drive consistent growth, secure new business, and foster continuous improvement in a commercially viable way.

If you’re ready to take on an exciting challenge and make an impact, this is the job for you.

What you’ll do

• Work cross-functionally with internal and external teams to achieve Supply Chain & Logistics objectives and support Wholesale Growth
• Recommend initiatives to enhance service and value, balancing service levels and cost
• Support and manage service level agreements (SLAs) and address any issues with stakeholders to improve processes
• Ensure logistics and supply chain agreements align with the balance of service and cost.
• Collaborate with DHL to maintain service levels with key account partners and implement corrective actions when needed
• Manage support for new store openings, ensuring optimal product availability and customer satisfaction
• Foster a culture of continuous improvement and lead the improvement plan for the function
• Support the new acquisition team with tender bids, ensuring alignment with growth and profit goals.
• Represent the Logistics & Supply Chain function in cross-functional forums and customer account management meetings
• Maintain professional standards and collaborate effectively with colleagues at all levels of the business
• Act as a culture catalyst, building collaborative cross-functional relationships

This role would suit people who have

• Experience of logistic and supply chain operation environment with a clear understanding of the intricacies of the wholesale and retail sector, logistics, and supply chain operations
• Experience with building strong relationships with stakeholders of all levels, both internal and external with the ability to influence and navigate complex, conflicting priorities from all parties
• Commercial acumen, financial awareness, and experience in cost control and monitoring contract impacts
• Experience managing teams, customer-facing roles, and balancing service and commercial considerations effectively

Why Co-op?

Here you will do work that matters. We are a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You will also get a package that includes

• competitive salary
• private healthcare
• coaching, training and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• 28 days holiday (rising to 32 in line with service)
• discounts on Co-op products and services

Building an inclusive work environment 

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.