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Benefits
- Holidays starting from 36 days holiday per year (includes bank holidays)
- 30% off Co-op branded products in our food stores
- Pension with up to 10% employer contributions
- Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
- Services to support your physical, mental and financial wellbeing
Job description
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Expand for full job description
Success profile
What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.
- Driving Innovation
- Forging Relationships
- Co-operation
- Inspirational Communication
- Supporting Change
What you'll do as a Customer Team Leader
This isn’t your standard food retail job, and no two days will be the same. But the one thing that won’t change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we’re proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You’ll be building relationships and getting to know who shops with us every day. Because that’s what being part of a community is all about. That’s the Co-op difference. And you’ll do it all with a smile on your face, just so you can put a smile on theirs.
Our culture
Smiling while you work is easy when you see the difference you make each day. Our past, present and future is all about making a positive impact on our communities – and our store teams have the additional pride of making this possible. The conversations you have with our customers and members help us bring attention to local charities and causes. You may even serve the people directly affected. Which fills us all with a greater sense of purpose.
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Our past, present and future is all about making a positive impact on our communities.
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We’re proud our business helps to create new spaces and facilities in local neighbourhoods.
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There’s a sense of purpose in contributing to the health and wellbeing of our communities.
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Whatever job you do, you can have a real impact in helping to improve everything from community safety to education.
Choose your career path
Every Co-op store has a dedicated team that you'll be part of from day one, with clear opportunities to progress as your skills and experience grow.
- Customer Team Member
- Customer Team Leader
- Store Manager
- Operations Manager
Application process
At Co-op, we’re passionate about doing great work for the communities we trade in. That means having the right people, from all walks of life and backgrounds, in our team to serve them. Take a look below how to become one of us.
Applying for a job
You can apply for a job with us quickly and easily on your laptop or phone. It doesn’t matter what you’ve done before or if you have little experience — it’s all about matching our values and bringing your passion, motivation and capabilities to your new role.
Before applying, please check for any minimum age requirements to carry out this role. Customer Team Leaders will need to be 18 years of age as this role will include authorising age related sales.
Don't have a CV?
Our CV builder is here to help. It's a simple form you can complete on your desktop or mobile that lets you create a great CV in minutes.
Online assessment As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
Interview
If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.
We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.
Your decision If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.
Don't have a CV
Our CV builder is here to help. It’s a simple form you can complete on your desktop or mobile phone that lets you create a great CV in minutes.
Find out moreCareer Development Hub
The Co-op Career Development Hub gives you free access to all kinds of employability resources, including CV and application building tools, practice psychometric tests, video and phone interview simulators and quizzes on ability, motivation, personality and resilience. It’s all designed to help you develop your skills and build your career.
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