Membership Operations Advisor 

£35,000 to £38,000 plus great benefits (Work Level 6A) 

Manchester City Centre, in this role you’ll work in a hybrid way splitting your time between home and the office (find out more about our hybrid working policy at colleagues.co.uk/hybrid-working-policy). 

We’re looking for a Membership Operations Advisor to join our Co-op. In this role, you’ll provide the membership operational and commercial support required to deliver our membership proposition. We’ll look to you to make sure that our membership proposition is delivered within the legal requirements for Co-op membership, share register and the commitments made to the Independent Societies. Membership is the heart of our Co-op and it’ll be up to you to oversee our active member data and using your skills you’ll make sure we are always adding economic benefits and rewards to our members. 

What you’ll do

• Support delivery of member operations and the key processes and systems required to deliver member outcomes within and outside our Co-op 
• Provide data and support to Secretariat to make sure we are meeting our commitments when looking at Member voting eligibility and associated rights
• Support the appropriate maintenance of our share register
• Make sure we deliver reporting of associated data to track operational membership requirements 
• Use membership legacy systems to provide required data in timely manner
• Work closely with risk, technology and data teams to flag any unusual or concerning activity or trends in the member data 
• Look for opportunities to continuously improve the way we work and the systems we use 
• Support the operational set up and delivery of Member Offers activity

This role would suit people who have

• Good data analysis and coding skills  
• The ability to complete basic queries using SQL
• Experience of working on a Customer Relationship Management system and the ability to interrogate data
• Excellent Microsoft Excel skills 

Why Co-op? 

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. 

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Please note that we may close applications for this role early. 

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.