Delivery Manager – Continuous Improvement 
£50,000 - £58,000 plus great benefits including up to 10% pension contribution (Work Level 5) 
Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office around once a week (and based on business needs)

At Co-op, we’re always looking for ways to do things better. That’s where you come in.
We’re looking for a Delivery Manager who’s passionate about continuous improvement to help us shape smarter, more cost-effective services across our Co-op Business Services (CBS) teams.

CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

If you love solving problems, building strong relationships, and making meaningful change happen, this could be the perfect role for you.

What you’ll do

• Lead improvement projects from start to finish – making sure they’re delivered on time, within budget, and make a real difference
• Work closely with teams to understand what’s working, what’s not, and how we can do things better
• Help people make good decisions by setting up clear ways to track progress and manage changes
• Keep everyone in the loop with honest updates – including any challenges, costs, or benefits
• Build strong relationships across the business and becoming a go-to person for advice and support
• Help us stay consistent in how we work and share good ideas across teams
• Encourage a positive, inclusive culture where people feel supported and respected

This role would suit people who

• Understand change delivery and know how to make it work
• Have experience in continuous improvement and know how to make a difference
• Are great at building relationships and managing stakeholders
• Can spot risks and issues early and know how to tackle them
• Are confident making decisions and prioritising work
• Enjoy solving problems and negotiating solutions
• Love working with others and bringing people together to get things done

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Private healthcare 
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.