Business Services Adviser – 12 month secondment/fixed term contract

£23,400 plus great benefits (Work Level 6C) 

Manchester City Centre, in this role you’ll work in a hybrid way splitting your time between home and the office at least once a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy). 

#StepUp – this role is a great opportunity for colleagues in front-line and entry level support centre roles to use their transferrable skills and progress their career at Co-op

We’re looking for a Business Services Adviser to join the Business Services team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

As a Business Services Adviser, you’ll be part of our busy team, where you’ll be a main contact for HR queries. You’ll need to be dedicated to providing great customer service, your priority will be to respond in a timely and understanding way to queries from colleagues and other internal partners. If you can bring us the attention to detail and great communications skills we need, we can offer you the chance to learn, grow and develop your career in HR.

What you’ll do

• Handle a wide range of queries around all aspects of HR and benefits
• Support HR processes, making sure they’re administered accurately 
• Demonstrate customer focus by taking ownership of queries and securing the right outcomes 
• Respond to colleague queries within our agreed SLAs (Service-level Agreement)
• Work on projects such as our ‘#BeingCoopAwards’ 
• Check shared inboxes and respond to emails in a timely and appropriate way 

This role would suit people who have

• Great attention to detail with the ability to prioritise work 
• The ability to look for ways to continuously improve the way we do things 
• Excellent communication skills with the ability to deliver great customer services 
• Experience of building strong working relationships
• Basic Microsoft Excel skills 

Why Co-op? 

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes...

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building an inclusive work environment 

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.