Customer Service Support Assistant – 8am-4pm
£12.45 hourly rate (plus additional £1.87/hr back shift allowance for working after 2pm) plus £1.87/hr weekend shift allowance
Day Shift (8am-4pm)
Full time, 37.5 hours per week. 5 days out of 7, including weekends
Birtley CDC, Unit 2 Drum Park, Drum Industrial Estate, Chester-le-Street, DH2 1AE

We’re looking for a customer service support assistant to join our depot in Birtley.

In this role you’ll help our retail stores resolve queries about deliveries - administering and recording the claims accurately on the system. We’ll look for you to liaise with store colleagues to update them on any issues with deliveries and other factors that could affect stock from getting to store on time, securely and safely. We’ll also look for you to help out on reception, meeting and greeting visitors and giving all external visitors a warm welcome. 

What you’ll do:

• receive information relating to claims and other issues preventing store deliveries from stores
• administer the claims, processing and accurately record data
• liaise with internal operational teams regarding the investigation and outcome of claims
• support special store activities i.e. refits, schedule changes to make sure the expectations of stores are met or exceeded
• escalate issues and queries to the customer service manager
• manage and organise meetings, including room booking and diarising invites
• meet and greet visitors to the depot, provide swipe card access, directions and health and safety information
• support site leadership team with admin activity

This role would suit someone who has

• customer service experience
• experience handling diaries and organising meetings 
• excellent organisation skills 
• great communication skills and able to communicate with colleagues at all levels
• the ability to prioritise workload and able to use your own initiative
• great attention to detail, accuracy and a natural curiosity following policies & processes
• a confident and outgoing approach
• a great team player but also happy to work on their own
• experience using Microsoft Office including Word, Excel and PowerPoint

At Co-op you’ll do work that matters, and you’ll be rewarded for your hard work with a competitive salary (including additional shift allowances) and a benefits package which includes holidays starting from 31 days per year (including bank holidays), 30% off Co-op branded products in our food stores, a pension with up to 10% employer contributions, plus:

• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Free employee assistance programme with extensive health, financial and wellbeing support
• Access to credit unions for loans and savings, plus rental deposit loans and season ticket loans
• Free eye tests every 2 years
• On-site facilities including a subsidised canteen and free parking

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.  

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. 

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. 

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. 

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing. 

As part of the application process for this job, you’ll need to complete an online assessment. It will take around 10 minutes to complete the test.

We reserve the right to remove a vacancy before the scheduled closing date.