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Level 2 Funeral Team Member

Funeralcare careers give you the opportunity to help people when they need it most. This apprenticeship will develop you to arrange funerals with the utmost care and compassion for our customers.

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  • Length 15 – 18 months
  • Location UK wide
  • Hours per Week Various part-time & full-time hours available
  • Salary £8.91 - £12.25 p/h
  • What happens on the programme?

    You’ll perform the role of a Funeral Arranger or Funeral Service Crew member, while working towards your Level 2 qualification. You’ll need to be focused on doing the right thing for your customers as well as developing your skills and experience. You’ll support the funeral director by taking care of scheduling and contacting third parties such as churches and crematoriums. But your main focus will be on helping clients deal with their bereavement and advising them on the best ways to remember their loved ones.


    Programme overview

    Choose your career path

    In a profession that requires you to be delicate and decisive at the right moments, there are numerous different ways for you to progress.

    • Funeral service crew
    • Funeral service crewAs funeral service crew you’ll spend time supporting both the funeral itself and the care of the deceased. Working as part of a close-knit team, you’ll help to ensure we provide a seamless, sensitive service to our customers. You don’t need experience to do this job, as our Level 2 apprenticeship will give you everything you need to build a career with Co-op Funeralcare.

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    • Funeral arranger
    • Funeral arrangerAs a funeral arranger you’ll be the first point of contact for clients – understanding their needs and helping them to plan the funeral. We’ll look to you to be there for clients when they need our help, support or advice. You’ll need empathy and great customer service skills, but you can lean all the other skills you need to do the job through our Level 2 apprenticeship.

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    • Funeral director
    • Funeral directorAs a funeral director you’ll spend most of your time with families, supporting them through the funeral arrangement. It’ll be up to you to manage your time and build strong, trusting relationships with clients. Our Level 3 apprenticeship will help develop you as a funeral director, giving you the commercial and people skills you need to develop your team and deliver a thoughtful service which works for our customers and our business.

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    • Care logistics manager
    • Care logistics managerAs a care logistics manager you’ll be responsible for the co-ordination of funerals and the line management of operational teams. You’ll make sure all necessary resource is in the right place at the right time, so we can deliver funerals to the highest possible standard. Our degree level apprenticeship provides you with plenty of opportunities to develop your skills, giving you the tools you need to build a rewarding career with Co-op Funeralcare.

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    What's in it for you image

    What’s in it for you?

    By the end of your apprenticeship, you’ll have earned the Level 2 Funeral Team Member qualification (equivalent to 5 GCSEs), which will stand you in good stead to develop your career with Co-op. Right from the start, you'll enjoy a good salary and benefits such as 23 days’ holiday pro rata, discounts on Co-op products and services, and a pension with up to 10% employer contributions. And we take your development very seriously here, so expect the best when it comes your learning. That’s why you’ll have 20% of your working hours dedicated to it. Many colleagues end up building their careers by progressing up to Level 3 qualification. But what really matters is knowing you’re providing care your community can’t do without.

    How to apply

    We'd love to hear from you as long as you:

    A passion for providing thoughtful customer service and an open mind when it comes to coming into contact with the deceased

    You're willing to commit to working and learning at the same time for around 12-21 months

    Already work here?

    If you're already employed as a colleague at Co-op, you can ask your line manager about joining our Level 2 Funeral apprenticeship or click to search for relevant apprenticeships.

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    New to Co-op?

    If you're new to Co-op, you can apply for our Level 2 Funeral apprenticeship, or search for other opportunities, by clicking the button below.

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    Our apprenticeships are available at various times throughout the year so if you can't find a suitable programme right now, register for job alerts at the bottom of the page and you'll be notified when new opportunities become available.

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