Call Service Representative
£24,570 base salary plus great benefits (Work Level 6C)
Monday to Friday (37.5 hours) between 9:00am and 5:15pm, with a minimum of 3 weekday evening shifts between 11:15am and 7:15pm (plus one in three Saturdays)
Bristol or Sheffield – You’ll complete your training for the first few months at one of our offices, then you’ll have some flexibility for hybrid working in line with our hybrid working policy

We’re looking for motivated, customer-focussed people to join our expanding Estate Planning Advisory team during an exciting period of significant growth.

As a business, we’re passionate about developing our colleagues. So, whether you’re starting a career in Law or just have a passion for great customer service, we can give you the skills, experience, and opportunities to help you develop and shape your Co-op career. You’ll have the opportunity to grow your legal knowledge, and we have plenty of career paths into consultancy and management.

In this role, you’ll take inbound calls and make outbound calls to potential customers who are enquiring about our services. You’ll be the first point of contact for many of our clients, so we’ll look to you to approach each call with empathy and professionalism – providing them with a service we can be proud of. The work you do will make a real difference to building more value for our customers and member-owners.

What you’ll do

• Take in-bound calls and make outbound calls to potential customers who have enquired about our services
• Accurately document customer queries and details, updating records on our system
• Explain our services to clients in a clear and understandable way
• Offer different solutions to customers based on their individual needs
• Complete a variety of ad-hoc tasks to support the team
• Connect with local community groups to see how we can support them through our free advice information clinics
• Conduct research to identify new local community groups suitable to host our free advice information clinics

This role would suit people who have

• Experience within a customer facing role 
• The ability to work towards performance & productivity targets 
• Great communication skills, both written and over the phone 
• Good general IT skills, you’re comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook
• The flexibility to adapt to change in a fast-paced environment

Why Co-op?

If you’ve got the skills and experience we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

• An annual incentive scheme (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Discounted gym membership
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family
• No later than 6:15pm finish on Fridays

Building an inclusive work environment

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build more value for our member-owners every day.

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. 
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. 
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion here