Partner Support Team Manager (Helpdesk) – Nisa
£24,000 to £38,500 plus benefits (Work Level 6B)
Scunthorpe, in this role you’ll be working in a hybrid way, splitting your time between home and the office in Scunthorpe at least twice a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy) 

We’re looking for a Partner Support Team Manager to join us at Nisa and help us to deliver a best-in-class customer service to our retailers. We’ll also look to you to oversee the business reception duties and Consumer Queries. You'll support with the training and development of nine colleagues and monitor the day-to-day output of tasks making sure we are adhering to business requirements and our retailers get everything they need to give shoppers a great experience 

What you’ll do

• Understand and lead the day-to-day tasks for a team of ten direct reports, taking on all line management responsibilities for these colleagues: coaching, developing, and supporting their professional development 
• Monitor team performance to make sure we are meeting business needs and identify any learning and development needs  
• Investigate and solve any issues that may arise day to day and implement preventative measures for future 
• Understand compliance legislation and consider future risks; you'll update procedures in line with legislation and upskill the team accordingly 
• Lead or be involved in continuous improvement projects 

This role would suit people who have

• Experience of coaching, mentoring, and developing a team with the ability to clearly communicate
• Good IT skills particularly proficient in Excel (Pivot tables, complex formulas)  
• Experience of working alongside and supporting a variety of external partners
• An organised and accurate approach to workload  

Why Co-op? 

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn 

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. 

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Please note that we may close applications for this role early. 

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.