IT EPOS Assistant Co-ordinator
£24,000 plus great benefits (Work Level 6C)
Scunthorpe, DN15 9GE (On-site)

#StepUp – this role is a great opportunity for colleagues in front-line and entry level support centre roles to use their transferrable skills and progress their career at Co-op/Nisa

We’re looking for an IT EPOS Assistant Co-ordinator to join us in Scunthorpe as part of our wider EPOS team. In this role, you’ll support the implementation and distribution of the hardware and software used across our Nisa stores, working alongside your colleagues to resolve issues and maintain a high quality service. If you’ve got the knowledge and skills we’re looking for, this is a great opportunity to kick-start your career in IT!

What you’ll do

• Support the distribution and installation of hardware across our Nisa store locations
• Make sure our systems are up to date, our configurations are designed effectively, and our processes are followed
• Collaborate with our first-line helpdesk colleagues to help diagnose issues
• Proactively identify and explore opportunities to continuously improve our service
• Provide hardware-related support, advice, and guidance to colleagues as needed
• Share regular progress updates and reports with our Technical Co-ordinator

This role would suit people who have

• A basic understanding of Windows Operations systems
• Knowledge of PC hardware
• Strong Microsoft Office skills (including O/S and Ghost)
• Good analytical and problem-solving skills
• Good communication and collaboration skills, with the ability to translate technical language for a non-technical audience

We know that some people are less likely to apply for a role if they don’t meet all the criteria in the job description. At Co-op, we're committed to building a diverse and inclusive working environment, so if you'd like to apply for this role but your experience doesn't quite meet every point, we'd still encourage you to apply. You may be just the right candidate for the job or other roles we have available.

Why Co-op?

If you’ve got the skills and experience we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building an inclusive work environment

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.