Customer Support Assistant - Nisa 
£23,400 (rising to £23,902 after a 3-month probationary period) plus benefits (Work Level 6C)   
Scunthorpe, hybrid working - you'll work in the office for your first 3 months and once you have passed your probationary period you'll work 2 days a week in the office and the rest from home (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)
You'll work Monday to Friday either 8am - 4pm or 9am - 5pm and you'll work some Saturdays on a rota basis

We’re looking for a Customer Support Assistant to join us and provide key support to our Nisa retailers, building positive relationships and taking their queries through to resolution.

What you’ll do

• Make sure that all incoming calls and emails are handled to a high standard and within the agreed timeframes and service levels 
• Log information from calls into the in-house system 
• Carry out investigations on queries until the issue is resolved 
• Collaborate with a variety of colleagues and teams across the business

This role will suit someone who has

• Excellent customer service skills  
• Confidence with using IT systems, including Microsoft Excel, Word and email 
• The ability to accurately carry out admin and data input 
• Great communication skills 
• An adaptable, self-sufficient, and flexible approach

Why Co-op/Nisa?

As part of our Nisa team, you’ll get all the great benefits, training, and opportunities you’d expect in a large business like Co-op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. Your package includes: 
• 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services) 
• An annual bonus (based on personal and business performance) 
• 28 days holiday (rising to 32 with service) plus bank holidays  
• A pension with up to 10% employer contributions 
• Coaching and training to support your career development 
• Hybrid and flexible working options to support your work/life balance 
• Wagestream app – giving you access to a percentage of your pay as you earn 

Building a diverse working environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.