Service Analyst
Up to £40,000 plus great benefits (Work Level 6A)
Manchester City Centre (hybrid working)

Please be aware there is a requirement for you to be part of the on-call rota for this role, including weekends and bank holidays.

We’re looking for a Service Analyst to join us in Manchester to help deliver on continual improvement opportunities for our products and services, making sure they’re designed, built, and operated to a high level of quality; contributing to our vision of ‘co-operating to build more value for our member-owners every day’. In this role you’ll work in a hybrid way – splitting your time between home and the office (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

What you’ll do

• Support the delivery of defined change management processes, taking into account the available resources and capacity within the team
• Provide support to day-to-day operations, helping manage major incidents and perform routine health checks within the product team 
• Carry out performance reviews alongside our Product teams and third party suppliers and integrate with problem management processes
• Collaborate with our Delivery Managers to drive service readiness projects and implement service management principles

This role would suit people who have

• Experience working in an agile, collaborative environment
• An ITIL foundation qualification or the ability to demonstrate a depth of knowledge across multiple ITIL processes
• The ability to prioritise your workload based on changes to business needs
• A good understanding of any appropriate technology and its relevance to the business

We know that some candidates are less likely to apply for a role if they don’t meet all the criteria in the job description. At Co-op, we're committed to building a diverse and inclusive working environment, so if you'd like to apply for this role but your experience doesn't quite meet every point, we'd still encourage you to apply. You may be just the right candidate for the job or other roles we have available.

Why Co-op?

If you’ve got the skills and experience we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building an inclusive work environment

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.