Pensions Administrator – 2x 24 month fixed term contracts
£29,000 - £32,500 plus benefits (Work Level 6B)
Manchester city centre (2 days a week) - We’re now working in a hybrid way, with colleagues dividing their time between working from home and in the Manchester office. You can visit our Hybrid Working Policy for more information (colleagues.coop.co.uk/hybrid-working-policy)

We’re looking for a pensions administrator to help us to deliver an outstanding service to members of one the UK’s largest pension schemes. 

In this role, we’ll look to you to provide a great service to all members of our Co-op pension schemes. You’ll process a wide range of benefits for our members, using your specialist knowledge to handle a variety of different queries. If you can bring us experience of working in pensions along with a real passion for providing first-rate customer service, then we can offer you a chance to grow your career in a business that puts people at the heart of its strategy.

What you’ll do

• Make sure all member benefits are calculated and paid accurately and processed in time, in compliance with scheme rules and pensions legislation
• Provide an outstanding customer service to all pension scheme members
• Proactively contribute to the team and share ideas for continuous improvement
• Develop and maintain accurate records of all our members pensions information 
• Support the delivery of different project workstreams across our pension schemes relating to legislation, scheme design and business strategy

This role would suit people who have

• Previous experience of defined benefit pensions, or defined contributions pensions
• An up to date understanding of relevant UK pension legislation
• Good mathematical skills with a high level of attention to detail and accuracy
• Excellent communication skills, and the ability to adapt your approach to different audiences and situations
• Good organisation skills, with the ability to manage own workload whilst supporting the team

Why Co-op?

As a Co-op colleague, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

• An annual bonus (based on personal and business performance)
• 28 days holiday plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. 

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. 

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. 

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. 

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. 

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.