Credit Controller 
£24,570 - £25,500 plus great benefits (Work level 6C) 
Manchester city centre, hybrid working with 1 day a week in the office (usually Tuesday or Thursday) 
Monday to Friday with some Saturday morning work when required (once in every 4 weeks)

We’re looking for a Credit Controller to join our Finance team at Co-op. You'll be working within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

Our Credit Control team play a key role in driving the commercial performance of our business.  It’ll be your job to look after accounts receivable, chasing outstanding payments in an appropriate and sensitive way. You’ll receive training to make sure you provide the best possible service, helping customers through a difficult time, whilst making sure any outstanding debts are cleared.

What you'll do

• Chase payments and negotiate payment plans to help customers meet their obligations
• Monitor instalment plans and make sure payments are made in line with the set time scales 
• Collaborate with team members to provide the best possible overall service 
• Use Microsoft Excel to track accounts and payment plans

This role would suit people who have

• Experience in a credit control environment 
• A high level of accuracy and attention to detail
• Good Microsoft Excel skills
• Great communication, negotiation and problem-solving ability
• Excellent customer service skills, maintaining an empathetic approach to customers at all times

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

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