Claims Services Manager

£40,000 to £50,000 plus excellent benefits (Work Level 6A)

Manchester city centre (hybrid working, expected to be in the office at least twice a month. For more information on our hybrid working policy, visit https://jobs.coop.co.uk/hybrid-working-policy

We’re looking for a Claims Services Manager to join our Manchester team. You'll be working closely with our Senior Insurance Manager to ensure that our claims plan is not only delivered, but delivered well.

You’ll also guide the wider business on claims-related matters, lead focus groups, and represent us at risk forums, sharing your expertise without putting anyone to sleep. Plus, you’ll support and train our Claims Administrator to keep everything on track.

If you’re ready to take charge and lead the way, we want to hear from you.

What you’ll do

• Be the main point of contact for our contracted insurance claims handlers Clyde & Co and other suppliers such as Sedgwick and FMG.
• Work closely with the Claims Administrator to ensure that all claims investigation information requests are responded to effectively.
• Lead on complex claims that fall outside any delegated authority arrangements 
• As our subject matter expert on insurance claims, advise guide colleagues across the wider business on claims related matters .
• Lead our claims focus groups and actively participate in Co-op risk forums sharing your knowledge and experience.
• Provide training and support to the Claims Administrator 

This role would suit people who have

• A background in insurance claims and claims management
• Knowledge of corporate insurance programmes and a good understanding of claims practices and procedures (e.g. EL, PPL and Third Party Motor)
• Strong analytical and problem-solving skills
• Good communication skills, with the ability to translate often complex language for non-technical audiences
• Good relationship skills, with the ability to influence and challenge people inclusively.

Why Co-op?

If you’ve got the skills and experience we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building an inclusive work environment

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. 

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. 

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. 

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. 

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. 

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.