• develop, lead and inspire a team of post office clerks 
• make sure the branch is safe, legal and operational, complying with all legal compliance regulatory procedures and processes 
• report on balance, cash and sales 
• drive commercial growth, engaging the team and communicating performance 
• role model what great customer service looks like to our colleagues 
• build enthusiasm with your team and help develop external relationships and involvement in the local community 
• support and build strong working relationships with colleagues in the food store 

• previously worked in a post office, managing legal compliance 
• previous experience of working in a fast-paced customer service environment, preferably in retail 
• proven experience managing or supervising a team, focusing on development and performance 
• knowledge of Horizon system e.g. cash and stock control systems and workforce planning tools 
• strong communication and organisation skills 
• a focus on continuous improvement whilst managing a budget 
• a real passion for working with the local community 

We’ll give you real autonomy, and great support to enable you to progress your career. You’ll also get package that includes:

• an annual bonus (based on personal and business performance)
• a pension with up to 10% employer contributions 
• 28 days holiday (rising to 31 with service)
• 30% off Co-op branded products in our food stores all year-round
• 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• discounts on other Co-op products and services
• services to support your physical, mental and financial wellbeing

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of the application process for this job, you'll need to complete two online assessments.  It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.