Legal Quality Auditor
Starting from £32,000 plus excellent benefits including no billable targets (Work Level 6A)
We’re now working in a hybrid way, with colleagues dividing their time between home and any of our offices in Manchester, Sheffield, Bristol, or Stratford upon Avon.

We’re looking for a Legal Quality Auditor to join our Co-op Legal Services team.

In this newly created role, you’ll work closely with our estate planning team to quality check the conversation between our estate planning consultants and our clients from a legal, risk and compliance perspective. If you identify opportunities for improvement, we’ll look to you to provide relevant feedback alongside designing and delivering training where required. You’ll directly contribute to making sure our clients have the best experience possible, as well as mitigating risk, maintaining regulatory compliance, and helping us to maximise commercial success. There’s no billable targets or chargeable hours within this role, so if you have strong technical knowledge in estate planning, we can offer you the chance to develop your training skills whilst making a positive impact on the personal development of our consultants.

What you’ll do

•   work with the Legal Standards Principal and consultant managers to identify the core listening you’re going to do
•   quality check consultant calls to make sure our clients are receiving legally accurate information and we’re providing the best product for them, as well as meeting our risk, regulatory and compliance requirements 
•   provide guidance to our customer facing consultancy team to make sure that clients leave with peace of mind, and they received an excellent standard of care 
•   identify and analyse where legal information has been misrepresented or incorrectly applied, either on an individual or trend basis, and make sure this is addressed through feedback, training, and process amends
•   prepare training and deliver upskilling to the consultants mostly virtually, addressing knowledge gaps and increasing their ability and confidence to identify and promote products that meet the clients’ needs 

This role would suit people who have

•   qualified as a private client solicitor, TEP qualified or equivalent experience 
•   strong technical knowledge in estate planning and tax planning
•   experience of client-facing advising and instruction taking
•   a solid understanding and adoption of SRA Standards and Regulations
•   great written and verbal communication skills with the confidence to present and deliver training in an engaging way and build positive relationships with colleagues
•   a passion for independent study and ongoing professional development

Why Co-op?

Here you’ll do work that matters. Co-op is an organisation with a purpose beyond profit, and by contributing to our success you’ll help us to realise our vision of co-operating for a fairer world. 
You’ll also get a package that includes:

•   an annual bonus scheme (dependent on personal and business performance)
a pension with up to 10% employer contributions
•   28 days holiday (rising to 32 in line with service) plus bank holidays
•   wellbeing benefits to support your physical financial and mental health
•   coaching, training and support such as study leave, to help you develop your skills and progress your career
•   Wagestream – a money management app that gives you access to a percentage of your wage as you earn it
•   discounts on Co-op products and services

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. 

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. 

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.