Find out what it's like to work here
If you've ever wondered what it might be like to work in one of our stores, watch this video - there might be more to it than you thought.
This isn’t your standard food retail job, and no two days will be the same. But the one thing that won’t change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we’re proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You’ll be building relationships and getting to who shops with us every day. Because that’s what being part of a community is all about. That’s the Co-op difference. And you’ll do it all with a smile on your face, just so you can put a smile on theirs.
Customer Assistant – Customer Team Member
Location: 21-23 Main Street, West Linton, EH46 7EE
Pay: £8.38 per hour & amazing benefits
Contract: 12 hours per week + regular overtime, permanent, part time
No experience needed as full training given
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
As a Co-op customer assistant, you’ll be part of a business that’s truly different. We’re owned by our members. We’re passionate about shaping the world by putting our values into practice. And our store teams do an amazing job of being there for the community and supporting local good causes. It’s not just talk. It’s what we do.
What you’ll do as a Customer Assistant
There’s lots involved in being a Co-op customer assistant. The pace is always fast, with different duties to take on through your shift. Here are some of the key tasks:
• providing friendly, considerate customer service (and really getting to know customers)
• preparing and presenting our products, including from the bakery
• keeping the store well stocked and looking good
• thinking on your feet if there’s an issue or problem to solve
• promoting Co-op membership, and the local projects we support
Who can be a Customer Assistant at Co-op?
We’re not looking for any specific experience or qualifications – we provide full training. It’s your personality, skills, motivation and values that matter. You’ll need to show us:
• a real passion for customer service
• great communication and listening skills
• the ability to work well in a team, and achieve team and individual goals
• an enthusiastic approach and willingness to support your colleagues when the store gets busier
• the flexibility to work a range of shifts to support the opening times of the store
Teamwork is a big part of the job. You’ll be working alongside and learning from some brilliant colleagues. As your experience grows, you can take more responsibility on and receive plenty of opportunities to develop your career. We also offer a rewards package that stand out, including:
• a competitive pay rate (with an increase after 6 months)
• premium rates for hours worked before 6am or after 10pm (and on Boxing Day/Good Friday/Easter Sunday)
• flexible shifts/working hours and regular overtime opportunities. We provide rotas to your mobile phone 3 weeks in advance. So, you have time to plan around your shifts
• 10% discounts on all food products, including 20% on own brand at payday weekend
• discounts on other Co-op products and services
• pension with up to 10% employer contributions
Building an inclusive workplace
We’re actively building diverse teams and welcome applications from everyone. We want to create an inclusive environment, where we can all celebrate our differences, contribute our best work and develop to our full potential.
Our stores are open when our customers need us, so we need candidates to be flexible of when they’re willing to work. At interview, we’ll ask you to provide additional times for when you can work during the week, we call this preferred availability.
As part of your application, you’ll need to complete a 20-minute online assessment.
Expand for full job description
What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.
How you work with colleagues and understand our customers’ needs.
How you build confidence in yourself and others by resolving store issues.
How effectively you communicate with customers, colleagues and members.
How you interact with others to achieve positive results.
How you plan and take action on tasks so that they’re completed successfully.
We couldn’t be more supportive of your career progression here at Co-op. There are genuine opportunities to go beyond customer assistant, either by joining our Boost development programme or continuing your development on one of our apprenticeships.
Within the first 12 weeks of joining the Co-op, you’ll enrol on the Core programme. This allows you to get to know our Co-op, understand your role and how you fit in, as well as ensuring you meet the standards expected within your role. This would include online modules, coaching and on the job development, with regular catch-ups and reviews with your line manager.
After completing Core, you can apply to join our Excellence programme. This is designed for colleagues who are achieving in role and want to develop and broaden their skills further. There are 5 main modules which include leadership, making stores profitable, using technology in store, customer service and community & membership.
We’re truly committed to helping our colleagues grow and develop. If you’re interested in progressing your retail career, we can offer you the opportunity to join our Boost programme, which is open to all levels in store from customer team member to area manager. Whichever role you apply for, this programme will help you get where you want to be.
You can join an apprenticeship as a new or existing colleague to grow as a person and as a professional. With multiple intakes a year across 4 programmes from retail basics to a management degree there are opportunities for everyone at all levels, whether you’re looking to move up the ladder or become even better at your current role.
From career progression and working within your local community to a whole range of financial discounts and benefits, working at Co-op isn’t your standard job.
At Co-op, we’re passionate about doing great work for the communities we trade in. That means having the right people, from all walks of life and backgrounds, in our team to serve them. Take a look below how to become one of us.
Online assessment As part of your application you’ll need to complete an online assessment which will measure how well your behaviours, values and motivations match up to this role and our overall Co-op culture. It will take around 20 minutes to complete this assessment.
Phone call Once you’ve completed the assessment, if you’re successful and shortlisted for the next stage, you’ll get a phone call from one of our colleagues. We know how important it is for candidates to speak to a real person – to ask questions and be reassured of their application.
If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.
We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.
Your decision If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.
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