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  • Job ID: 1005923

  • Salary: 11.00

  • Hours per week: 16 to 39

  • Closing date: 10-08-2022

What you'll do as a Customer Team Leader

Service with a difference

This isn’t your standard food retail job, and no two days will be the same. But the one thing that won’t change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we’re proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You’ll be building relationships and getting to know who shops with us every day. Because that’s what being part of a community is all about. That’s the Co-op difference. And you’ll do it all with a smile on your face, just so you can put a smile on theirs.

Find out what it's like to work here

If you've ever wondered what it might be like to work in one of our stores, watch this video - there might be more to it than you thought.

Culture Video

Job Description

Customer Team Leader 
Location: Gould Road, Salcombe, TQ8 8FN
Pay: £11.00 per hour + great benefits 
Contract: 16 to 39 hours per week + regular overtime, permanent
Working pattern: various shifts, including early mornings, afternoons, late evenings and weekends, to be discussed at interview. Contractual hours to be discussed at interview. Overtime opportunities available
Full training given 
You can now apply for this role using your mobile device
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. 
As a customer team leader at Co-op, you’ll help put our store purpose into practice. You’ll connect people and causes in your local community, provide great service to our customers, and give coaching and support to our colleagues in-store. 
In return, we’ll help you to become a purpose driven Co-op leader. You’ll learn how our stores are run, and develop your leadership skills so that when an opportunity to progress comes up, you’re in a great place to grab it. 
What you’ll do 
  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations 
  • Engage with everyone to succeed together – you’ll build your team’s capability through coaching and training, and create an inclusive culture where everyone feels respected, valued and able to speak their mind 
  • Make sure the store is safe, legal and operational – you’ll manage diligence checks and stock accuracy to make sure our customers have a quick and easy shopping experience, and support your store manager with HR processes 
  • Embrace change – you’ll help to lead change in store, working closely with your team to land new ways of working, and encouraging them to provide open and honest feedback on change activities 
  • Co-operate for a fairer world – you’ll build relationships and get involved with your local community, working closely with your local member pioneer to help them with the development and delivery of their Co-op community plan 
This job would suit people who have 
  • genuine care for the needs of customers and colleagues  
  • the ability to strike a balance between leading the team and supporting on the shopfloor  
  • great communication skills, with the ability to build positive relationships with all kinds of people  
  • strong organisational and problem solving skills 
  • a desire to learn, grow and develop your skills  
  • the flexibility to work a range of shifts  
Why Co-op? 
We’ll support your development, and help you to grow your leadership skills, so you can build a career in a business with a purpose beyond profit. You’ll also get package that includes: 
  • pay rates aligned to the Real Living Wage 
  • Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
  • premium rates for hours worked before 6am or after 10pm  
  • flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance) 
  • 20% off Co-op branded products in our food stores all year-round 
  • 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday) 
  • discounts on other Co-op products and services 
  • pension with up to 10% employer contributions  
  • services to support your physical, mental and financial wellbeing 
Building an inclusive workplace
We want to build diverse teams where everyone can give their best and develop to their full potential. We believe in equal opportunities, and we know it’s important that our teams reflect the communities they serve.  
We can make reasonable adjustments to our interview process according to your needs. You can find out more about our people policies at coop.co.uk/peoplepolicies. 
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests. 

Expand for full job description

Success profile

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

  • Driving Innovation
  • Forging Relationships
  • Inspirational Communication
  • Co-operation
  • Successful Transformation

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Career path

We couldn’t be more supportive of your career progression here at Co-op. There are genuine opportunities to go beyond customer team leader, either by joining our Boost development programme or continuing your development on one of our apprenticeships.

Customer Team Member
Customer Team Leader
Store Manager
Area Manager

My Co-op Career

Within the first 12 weeks of joining the Co-op, you’ll enrol on the Core programme. This allows you to get to know our Co-op, understand your role and how you fit in, as well as ensuring you meet the standards expected within your role. This would include online modules, coaching and on the job development, with regular catch-ups and reviews with your line manager.

After completing Core, you can apply to join our Excellence programme. This is designed for colleagues who are achieving in role and want to develop and broaden their skills further. There are 5 main modules which include leadership, making stores profitable, using technology in store, customer service and community & membership.

We’re truly committed to helping our colleagues grow and develop. If you’re interested in progressing your retail career, we can offer you the opportunity to join our Boost programme, which is open to all levels in store from customer team member to area manager. Whichever role you apply for, this programme will help you get where you want to be.

You can join an apprenticeship as a new or existing colleague to grow as a person and as a professional. With multiple intakes a year across 4 programmes from retail basics to a management degree there are opportunities for everyone at all levels, whether you’re looking to move up the ladder or become even better at your current role.

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Rewards & Benefits

From career progression and working within your local community to a whole range of financial discounts and benefits, working at Co-op isn’t your standard job.

Thousands of stores & opportunities just around the corner
Ethical & supportive employer
Work within & support your local community
Pension with up to 10% employer contribution
Find your path, let us grow your career
Discounts across all of our business

Application process

At Co-op, we’re passionate about doing great work for the communities we trade in. That means having the right people, from all walks of life and backgrounds, in our team to serve them. Take a look below how to become one of us.

1
Applying for a job
2
Online assessment
3
Interview
4
Your decision
Apply

Applying for a job You can apply for a job with us online. Unlike other jobs, we’re not looking at your experience and what you’ve done before, but only that you match our values as a business, and that you have the capability and the passion to do a great job. Don't have a CV? Our CV builder is here to help. It's a simple form you can complete on your desktop or mobile that lets you create a great CV in minutes.

Online assessment As part of your application you’ll need to complete an online assessment which will measure how well your behaviours, values and motivations match up to this role and our overall Co-op culture. It will take around 20 minutes to complete this assessment.

Interview If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

Your decision If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.

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