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  • Job ID: CRS37193

  • Salary: £9.50 per hour

  • Hours per week: 25

  • Closing date: 27-07-2021

What you'll do as a Customer Team Member

Service with a difference

This isn’t your standard food retail job, and no two days will be the same. But the one thing that won’t change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we’re proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You’ll be building relationships and getting to know who shops with us every day. Because that’s what being part of a community is all about. That’s the Co-op difference. And you’ll do it all with a smile on your face, just so you can put a smile on theirs.

Find out what it's like to work here

If you've ever wondered what it might be like to work in one of our stores, watch this video - there might be more to it than you thought.

Culture Video

Job Description

Customer Assistant – Customer Team Member 
Location: 71 High Street, Melbourn, SG8 6DU
Pay: £9.50 per hour & amazing benefits. 
Contract: 25 hours per week + regular overtime, permanent, part time
No experience needed as full training given

Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

As a Co-op customer assistant, you’ll be part of a business that’s truly different. We’re owned by our members. We’re passionate about shaping the world by putting our values into practice. And our store teams do an amazing job of being there for the community and supporting local good causes. It’s not just talk. It’s what we do.

What you’ll do as a Customer Assistant

There’s lots involved in being a Co-op customer assistant. The pace is always fast, with different duties to take on through your shift. Here are some of the key tasks:

•     providing friendly, considerate customer service (and really getting to know customers) 
•     preparing and presenting our products, including from the bakery
•     keeping the store well stocked and looking good
•     thinking on your feet if there’s an issue or problem to solve
•     promoting Co-op membership, and the local projects we support 

Who can be a Customer Assistant at Co-op?

We’re not looking for any specific experience or qualifications – we provide full training. It’s your personality, skills, motivation and values that matter. You’ll need to show us:

•     a real passion for customer service
•     great communication and listening skills 
•     the ability to work well in a team, and achieve team and individual goals 
•     an enthusiastic approach and willingness to support your colleagues when the store gets busier 
•     the flexibility to work a range of shifts to support the opening times of the store

Why Co-op?

Teamwork is a big part of the job. You’ll be working alongside and learning from some brilliant colleagues. As your experience grows, you can take more responsibility on and receive plenty of opportunities to develop your career. We also offer a rewards package that stand out, including:

•     a competitive pay rate 
•     premium rates for hours worked before 6am or after 10pm
•     flexible shifts/working hours and regular overtime opportunities. We provide rotas to your mobile phone 3 weeks in advance. So, you have time to plan around your shifts
•     20% off Co-op branded products in our food stores all year-round
•     10% off other brands all year-round, which doubles to 20% on the Friday and Saturday after every payday  
•     discounts on other Co-op products and services 
•     pension with up to 10% employer contributions 

Building an inclusive workplace 

We’re actively building diverse teams and welcome applications from everyone. We want to create an inclusive environment, where we can all celebrate our differences, contribute our best work and develop to our full potential.

Our stores are open when our customers need us, so we need candidates to be flexible of when they’re willing to work. At interview, we’ll ask you to provide additional times for when you can work during the week, we call this preferred availability.

As part of your application, you’ll need to complete a 20-minute online assessment.

Please note we may close the advert early due to a high volume of applications.

We can make reasonable adjustments to our interview process according to your needs. You can find out more about our people policies at coop.co.uk/peoplepolicies.

Co-op is committed to supporting communities and keeping our customers and colleagues safe during the ongoing Coronavirus pandemic. If you’re successful in your application, you might occasionally be required to work in other stores within the local area to cover colleague absence.

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Success profile

What makes a successful member of our team? Check out thse top traits we're looking for and see if you have the right mix.

  • Forging Relationships
  • Speaking Up
  • Inspirational Communication
  • Co-operation
  • Successful Transformation

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Career path

We couldn’t be more supportive of your career progression here at Co-op. There are genuine opportunities to go beyond customer assistant, either by joining our Boost development programme or continuing your development on one of our apprenticeships.

  • Customer team member
  • As a customer team member you’ll be part of a business that’s truly different. There’s lots to do this role and the pace is always fast, with different duties to take on through your shift. From giving great customer service and keeping the store well stocked, to preparing bakery products and promoting our membership offer. It’s a varied role and a great place to start your career in retail.

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  • Customer team leader
  • As a customer team leader, you’ll help the store manager with the day to day running of your store. Leading the store team, you’ll be responsible for maintaining high standards, supporting your colleagues to provide great service, and making sure the store is always well stocked and presentable. You’ll also be a key holder, and we’ll look to you to help ensure your store is always safe and secure. Being a team leader will give you the foundations you need to become a Co-op leader and grow your career in retail.

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  • Store manager
  • Store manager is one of the most important roles in our business. As a store manager you’ll need to combine your community spirit with commercial awareness and leadership skills to deliver great sales results. We’ll also look to you to grow and lead the store team and show every customer you’re here to help them and their community. Being a store manager isn’t easy, but with opportunities to get involved in projects and plenty of development on offer, it’s one of the most rewarding jobs in retail.

    close
  • Area manager
  • As an area manager you’ll lead a large team of store managers across circa 20 stores. We’ll look to you to inspire your team to deliver an amazing customer experience, and coach them to drive sales and community contributions. Being an area manager is about more than simply managing a group of stores – you’ll also drive change and bring to life Co-op strategies through exciting projects and programmes. And with a wide range of development and support on offer, you’ll find plenty of opportunities to grow your career in retail.

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My Co-op Career

Within the first 12 weeks of joining the Co-op, you’ll enrol on the Core programme. This allows you to get to know our Co-op, understand your role and how you fit in, as well as ensuring you meet the standards expected within your role. This would include online modules, coaching and on the job development, with regular catch-ups and reviews with your line manager.

After completing Core, you can apply to join our Excellence programme. This is designed for colleagues who are achieving in role and want to develop and broaden their skills further. There are 5 main modules which include leadership, making stores profitable, using technology in store, customer service and community & membership.

We’re truly committed to helping our colleagues grow and develop. If you’re interested in progressing your retail career, we can offer you the opportunity to join our Boost programme, which is open to all levels in store from customer team member to area manager. Whichever role you apply for, this programme will help you get where you want to be.

You can join an apprenticeship as a new or existing colleague to grow as a person and as a professional. With multiple intakes a year across 4 programmes from retail basics to a management degree there are opportunities for everyone at all levels, whether you’re looking to move up the ladder or become even better at your current role.

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Rewards & Benefits

From career progression and working within your local community to a whole range of financial discounts and benefits, working at Co-op isn’t your standard job.

Thousands of stores & opportunities just around the corner
Ethical & supportive employer
Work within & support your local community
Pension with up to 10% employer contribution
Find your path, let us grow your career
Discounts across all of our business

Application process

At Co-op, we’re passionate about doing great work for the communities we trade in. That means having the right people, from all walks of life and backgrounds, in our team to serve them. Take a look below how to become one of us.

1
Applying for a job
2
Online assessment
3
Interview
4
Your decision
Apply

Applying for a job You can apply for a job with us online. Unlike other jobs, we’re not looking at your experience and what you’ve done before, but only that you match our values as a business, and that you have the capability and the passion to do a great job. Don't have a CV? Our CV builder is here to help. It's a simple form you can complete on your desktop or mobile that lets you create a great CV in minutes.

Online assessment As part of your application you’ll need to complete an online assessment which will measure how well your behaviours, values and motivations match up to this role and our overall Co-op culture. It will take around 20 minutes to complete this assessment.

Interview If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

Your decision If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.

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  • Food Store Operations, Melbourn, England, United KingdomRemove
  • Customer Assistant, Melbourn, England, United KingdomRemove