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  • Job ID: 1001976

  • Salary: £24,160 base salary, OTE £35,000, plus benefits

  • Hours per Week: 37.5

  • Closing date: 28-01-2022

Sales Consultant – Legal Services
£24,160 base salary, OTE £35,000, plus great benefits (Work Level 6B) 
Flexible hours between 9am and 8pm, with requirement to be available two evenings a week
We offer flexible working options including working remotely or from one of our legal offices in Sheffield, Bristol, Stratford-upon-Avon or Manchester 

We’re looking for people with great customer service and communication skills to join us as sales consultants at Co-op Legal Services. We offer accessible legal advice and support around later life issues – without the jargon. You’ll have the opportunity to work in either our probate or estate planning teams; helping our clients to plan for events that happen in life and looking after their loved ones when they need our support. 

In this role, you’ll be discussing solutions with potential clients using a consultative approach. You don’t need a background in law to do this job, as we’ll provide full training and ongoing development. If you've got the client care skills and commercial awareness we're looking for, we can offer you the chance to build your career with a business that puts people at the heart of its strategy.

What you’ll do

•    attend video or phone-based appointments to discuss the benefits of later life legal services with clients
•    work closely with clients to identify their different needs, providing information and solutions to best meet their requirements
•    explain legal issues to clients in an understandable way, without legal jargon
•    develop positive relationships with Co-op colleagues, working together to provide the best possible client journey
•    perform to agreed targets to deliver outstanding client outcomes and commercial success
•    occasionally travel for face to face client or company meetings 

This role would suit people who have

•    previous experience supporting customers to make decisions
•    empathy and understanding when speaking with potential clients
•    active listening skills with the ability to adapt your communication style and engage a diverse range of clients through telephone, video and face to face discussions
•    the ability to consult and influence while showing enthusiasm for our products and services
•    a strong level of literacy and numeracy
•    the ability to achieve key targets
•    good general IT skills, with the ability to quickly learn and adapt to new systems 
•    a full UK driving licence

Why Co-op? 

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

•    competitive salary
•    coaching, training and support to help you develop
•    pension with up to 10% employer contributions
•    monthly incentive scheme
•    28 days holiday (rising to 32 in line with service)
•    discounts on Co-op products and services

Building an inclusive work environment 

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at

As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.


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