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Please note, in order to apply you need to be in a commutable distance from London.

Customer Team Member

London

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Job ID 1061320 Job category Food Stores Hours per week 24 Closing date 21-11-2025 Salary £13.85

Customer Team Member – Co-op On The Go
Location: Co-op On The Go, 185 Old Street, London, EC1V 9NP
Pay: £13.85 per hour + great benefits including London allowance
Contract: 24 hours per week + regular overtime, part time
Working pattern: working a variety of shifts including, 6am to 12pm, 12pm to 6pm, 6pm to 12am including weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We’re currently recruiting Customer Team Members for our Old Street Co-op store, which is being refitted and due to open soon.

This isn’t your typical Co-op. It’s a completely new concept focused on food-to-go and delivery services through our trusted partners. You’ll help keep things running smoothly, serve customers quickly, and prepare food and online orders ready for delivery. We have a range of permanent contracts and we’re happy to discuss your availability at interview.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you'll do

•    Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working on our in-store food counter and doing all you can to deliver a great shopping experience
•    Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
•    Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
•    Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
•    Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

•    A genuine care for the needs of customers and members
•    Great people skills, with the ability to build positive relationships with customers and colleagues
•    A positive approach to change and problem solving
•    The flexibility to work a range of different shifts

Why Co-op?

•    30% discount on all Co-op products in-store plus 10% discounts on all other brands
•    A pension scheme with up to 10% employer contributions
•    Stream – a money management app giving you access to a percentage of your pay as you earn it
•    31 days of holiday (including bank holidays, pro rata for part time colleagues)
•    Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
•    24/7 employee assistance service
•    Full, paid training and dedicated support for your personal development and career progression
•    Rotas shared three weeks in advance and accessible on your phone
•    Cycle-to-work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

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Whats nearby?

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Benefits

Holidays starting from 31 days holiday per year (includes bank holidays)
30% off Co-op branded products in our food stores
Pension with up to 10% employer contributions
Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
Services to support your physical, mental and financial wellbeing

Success profile

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

Forging Relationships
Speaking Up
Co-operation
Inspirational Communication
Supporting Change

Food Retail at Co-op

Our Food Retail teams are the face of Co-op. If you’re welcoming, friendly, and helpful, you’ll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in-store experience. Whether you’re a Customer Team Member, Customer Team Leader, or Store Manager, we’ll reward you by supporting your financial, physical, and mental wellbeing, and give you the tools to own your development and your career. That’s our promise to you.

Our Co-op culture

At Co-op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders.

Smiling retail colleague standing in front of Co-op's fresh produce

We’re all in this together and at Co-op, we always look out for each other.

Smiling retail colleague adding some products to a shelf

We’ll do all we can to help you create a great work/life balance.

Smiling retail colleague working on one of Co-op's chilled food aisles

If you experience abuse or harassment in the workplace, we’ll support you.

Smiling retail colleague arranging some hot beverage products on a shelf

Your manager won’t solve all your problems, but they’ll understand and empower you.

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Careers in food retail

Joining us in Food retail means being the friendly face for our customers. Whatever your role, we’ll support you to step up, own your future, and shape your Co-op career.

As a Customer Team Member at Co-op, you’ll be part of a business that’s truly different. There’s lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in-store experience to preparing bakery products and promoting our membership offer, every day is different. If you’re looking to kick-start your retail career, this opportunity could be perfect for you.

As a Customer Team Leader, you’ll help maintain our high standards while supporting your store colleagues to be their best. You’ll assist the Store Manager and make sure your store is always safe. You’ll also take pride in keeping the store well-stocked and looking great, leading by example and doing the right thing. If you’re looking to build a rewarding career in retail, this could be the perfect opportunity.

If you have a strong sense of community, commercial awareness, and leadership skills, our Store Manager opportunity might be what you’re looking for. As a Store Manager at Co-op, you’ll lead your team and make sure everyone works together to deliver a great in-store experience for our customers. While the role comes with its challenges, with exciting opportunities for growth, it’s one of the most rewarding careers in retail.

You’ll lead a large team of Store Managers across around 20 stores. You’ll inspire your team to deliver a great customer experience, drive sales, and contribute to their communities. This is about more than managing stores – you’ll help to bring our strategies to life through exciting projects and programmes. With plenty of support and the freedom to develop, this is a great opportunity to grow your career in retail.

How to apply

Apply to join us on this page. We welcome people from all walks of life to join us, because your background doesn’t define your potential.

Applying for a job

You can apply for a job with us quickly and easily on your laptop or phone. It doesn’t matter what you’ve done before or if you have little experience — it’s all about matching our values and bringing your passion, motivation and capabilities to your new role.

Before applying, please check for any minimum age requirements to carry out this role. In most cases Customer Team Members can work with us from 16 years of age unless otherwise stated in the advert.

Online assessment

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Interview

If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

Your decision

If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.

Apply

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