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  • Job ID: CRS13693

  • Salary: £9.95 per hour

  • Hours per week: 15

  • Closing date: 25-07-2019

What you'll do

Service with a difference

This isn’t your standard food retail job, and no two days will be the same. But the one thing that won’t change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we’re proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You’ll be building relationships and getting to who shops with us every day. Because that’s what being part of a community is all about. That’s the Co-op difference. And you’ll do it all with a smile on your face, just so you can put a smile on theirs.

Find out what it's like to work here

If you've ever wondered what it might be like to work in one of our stores, watch this video - there might be more to it than you thought.

Job Description

Customer Team Leader (Store Supervisor)
Location: The Co-operative Food, 228-232 Cambridge Heath Road,Hackney E2 9NN
Pay: £9.95 per hour & amazing benefits
Contract: 15 hours per week + regular overtime, part time
Full training given

Working pattern: Evening 15:00 - 23:00 Morning 6:30 - 15:00

Being a store supervisor is about more than setting the pace in store. Our stores are a huge part of the community and everything you do will be focused on providing a great service to our customers and members. Whether that’s supporting and training new colleagues or working late evenings to help close the store, every store supervisor can expect to do something different every day.

What you’ll do as a store supervisor:

• be a positive role model to the team
• help train and on-board colleagues
• make sure that the store is safe and secure, performing daily routine checks
• prepare, present and handle all store products (including packaged meat and age-restricted items)
• make sure the shop always looks its best by keeping it clean and tidy
• be a key holder – often helping to open and close the shop

Being a store supervisor would suit people who have:

• great organisational skills
• previous experience of supporting and coordinating team-mates’ activities
• experience in handling and resolving customer queries
• previously built relationships with people from all walks of life
• the ability and vision to help improve store sales
• the flexibility to work a range of shifts to support the opening times of the store

Why Co-op?

As a Co-op colleague you’ll do work that matters in an organisation where principles are just as important as profits. You’ll also get a package that includes:

• a competitive rate of pay including an increase after 6 months
• premium rates for any hours worked before 6am or after 10pm and if you work on a public holiday (not including bank holidays)
• flexible working times, as well as regular overtime
• 10% discounts on all food products, including 20% on own brand at payday weekend
• discounts on other Co-op products and services
• a pension with up to 10% employer contributions

Building an inclusive workplace

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We want to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

Please note that we can only accept candidates aged 18 or over as the role is required to authorise age related sales.

As a convenience retailer, our stores are open for when our customers need us, so we need candidates to be flexible of when they’re willing to work. At interview, we’ll ask you to provide additional times for when you can work during the week, we call this preferred availability and will help make sure our stores are always fully staffed for our customers and members.

As part of your application you’ll need to complete an online assessment. It will take you around 20 minutes to complete this test.

Expand for full job description

Successful profile

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

Building Relationships
3

How you work with colleagues and understand our customer's needs.

Being Confident
3

How you build confidence in yourself and others by resolving store issues.

Clear Communicator
3

How you effectively communicate to customers, colleagues and members.

Succeeding Together
3

How you interact with others to achieve positive results.

Getting Results
3

How you plan and take action on tasks so that they're completed successfully.

 
Perks

From career progression and working within your local community to a whole range of financial discounts and benefits. Working at the Co-op isn't your standard retail job.

Thousands of stores & opportunities just around the corner
Ethical & supportive employer
Work within & support your local community
Pension with up to 10% employer contribution
Find your path, let us grow your career
Discounts across all of our businesses

Application process

At Co-op, we’re passionate about doing great work for the communities we trade in. That means having the right people, from all walks of life and backgrounds, in our team to serve them. Take a look below how to become one of us.

1
Applying for a job
2
Online assessment
3
Phone call
4
Interview
5
Your decision
Apply

Applying for a job You can apply for a job with us online. Unlike other jobs, we’re not just looking at your experience, but also if you match our values as a business and if you have the capability and passion to do a great job. Don't have a CV? Our CV builder is here to help. It's a simple form you can complete on your desktop or mobile that lets you create a great CV in minutes.

Online assessment As part of your application you’ll need to complete an online assessment which will measure how well your behaviours, values and motivations match up to this role and our overall Co-op culture. It will take around 20 minutes to complete this assessment.

Phone call Once you’ve completed the assessment, if you’re successful and shortlisted for the next stage, you’ll get a phone call from one of our colleagues. We know how important it is for candidates to speak to a real person – to ask questions and be reassured of their application.

Interview If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

Your decision If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll first need you to accept this offer online. This will start your journey into our Co-op.

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  • Retail Store Operations, Hackney, England, United KingdomRemove
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