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  • Job ID: CRS43195

  • Salary: £10.45 per hour

  • Hours per week: 30

  • Closing date: 26-01-2022

What you'll do as a Customer Team Leader

Service with a difference

This isn’t your standard food retail job, and no two days will be the same. But the one thing that won’t change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we’re proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You’ll be building relationships and getting to know who shops with us every day. Because that’s what being part of a community is all about. That’s the Co-op difference. And you’ll do it all with a smile on your face, just so you can put a smile on theirs.

Find out what it's like to work here

If you've ever wondered what it might be like to work in one of our stores, watch this video - there might be more to it than you thought.

Culture Video

Job Description

Retail Supervisor - Customer Team Leader  
Location: 165 Highlands Road, Corner of Oak Road, Fareham, PO15 5PR
Pay: £10.45 per hour & amazing benefits. 
Contract: 30 hours per week + regular overtime, permanent, part time
Full training given

Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

When you join Co-op as a Team Leader, you’ll help shape the future of a business that’s truly different. We’re passionate about putting our ethical values into practice, and with your direction your team will be there for the community to do amazing things that will help support local good causes!

What you’ll do

You’ll be a positive role model – engaging, training and supporting your team in completing store activities. As a Retail Supervisor you’ll also:

•    perform daily checks to make sure the store is safe, secure, operational and presentable for our customers
•    encourage your team to deliver the stores success measures and be confident in suggesting areas for improvement
•    be a key holder – opening and closing the store, taking responsibility for the premises in the absence of other leaders
•    take charge and guide the team if there’s a problem to resolve
•    champion Co-op by promoting our membership and benefits and encourage the team to participate in local projects we support 

To be successful

You’ll take ownership and direct the team, knowing when to step in and help your colleagues on the shop floor. We’re also looking for:

•    good communication skills
•    great organisational skills
•    problem solving skills
•    the ability to exceed customer expectations and resolve queries
•    the ability to collaborate and build relationships with people from all walks of life
•    drive ideas to help improve store sales 
•    flexibility to work a range of shifts 

You must be aged 18 or over to be a Co-op Retail Supervisor as you’ll need to authorise age-related sales.

Why Co-op?

We’ll nurture your development while you help us foster stronger community relationships!

You’ll grow your leadership skills along with a sense of purpose, working with a business that cares. You can also look forward to a package that includes:

•     pay rates aligned to the Real Living Wage
•     premium rates for hours worked before 6am or after 10pm 
•     flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)
•     20% off Co-op branded products in our food stores all year-round
•     10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)
•     discounts on other Co-op products and services
•     pension with up to 10% employer contributions 

Building an inclusive workplace 

We’re actively building diverse teams where everyone can contribute and develop to their full potential. We celebrate our differences, believing in equal opportunities, and we know it’s important that our teams reflect the communities they serve. 

We can make reasonable adjustments to our interview process according to your needs. You can find out more about our people policies at


Co-op is committed to supporting communities and keeping our customers and colleagues safe during the ongoing Coronavirus pandemic. If you’re successful in your application, you might occasionally be required to work in other stores within the local area to cover colleague absence.

Please note we may close the advert early due to a high number of applications.


Expand for full job description

Success profile

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

  • Driving Innovation
  • Forging Relationships
  • Inspirational Communication
  • Co-operation
  • Successful Transformation

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Career path

We couldn’t be more supportive of your career progression here at Co-op. There are genuine opportunities to go beyond customer team leader, either by joining our Boost development programme or continuing your development on one of our apprenticeships.

Customer Team Member
Customer Team Leader
Store Manager
Area Manager

My Co-op Career

Within the first 12 weeks of joining the Co-op, you’ll enrol on the Core programme. This allows you to get to know our Co-op, understand your role and how you fit in, as well as ensuring you meet the standards expected within your role. This would include online modules, coaching and on the job development, with regular catch-ups and reviews with your line manager.

After completing Core, you can apply to join our Excellence programme. This is designed for colleagues who are achieving in role and want to develop and broaden their skills further. There are 5 main modules which include leadership, making stores profitable, using technology in store, customer service and community & membership.

We’re truly committed to helping our colleagues grow and develop. If you’re interested in progressing your retail career, we can offer you the opportunity to join our Boost programme, which is open to all levels in store from customer team member to area manager. Whichever role you apply for, this programme will help you get where you want to be.

You can join an apprenticeship as a new or existing colleague to grow as a person and as a professional. With multiple intakes a year across 4 programmes from retail basics to a management degree there are opportunities for everyone at all levels, whether you’re looking to move up the ladder or become even better at your current role.

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Rewards & Benefits

From career progression and working within your local community to a whole range of financial discounts and benefits, working at Co-op isn’t your standard job.

Thousands of stores & opportunities just around the corner
Ethical & supportive employer
Work within & support your local community
Pension with up to 10% employer contribution
Find your path, let us grow your career
Discounts across all of our business

Application process

At Co-op, we’re passionate about doing great work for the communities we trade in. That means having the right people, from all walks of life and backgrounds, in our team to serve them. Take a look below how to become one of us.

Applying for a job
Online assessment
Your decision

Applying for a job You can apply for a job with us online. Unlike other jobs, we’re not looking at your experience and what you’ve done before, but only that you match our values as a business, and that you have the capability and the passion to do a great job. Don't have a CV? Our CV builder is here to help. It's a simple form you can complete on your desktop or mobile that lets you create a great CV in minutes.

Online assessment As part of your application you’ll need to complete an online assessment which will measure how well your behaviours, values and motivations match up to this role and our overall Co-op culture. It will take around 20 minutes to complete this assessment.

Interview If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

Your decision If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.

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