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Wills Case Manager

Up to £25,000 plus benefits 

Bristol, Almondsbury

We’re looking for an ambitious wills case manager to join our Bristol based team. At Co-op Legal Services, we’re not like other legal or private law firms. We’re passionate about our customers, members and colleagues, and doing the right thing. If you can bring the level of enthusiasm and experience we need, we can offer you a fantastic opportunity to progress and develop your legal career with a business that’s all about people. 

In this role, your time will be split across technically writing wills and managing incoming cases. You’ll carry out meetings with clients over the phone, progressing each case through to completion. You’ll also mentor and support a legal assistant within the team. It’s a big job, and an even greater opportunity to develop and progress with a business that’s all about people and doing the right thing.

What you’ll do

mentor and supervise a legal assistant in the team

document and write wills; making sure all documentation is legally accurate and professionally written

liaise closely with clients throughout each case

manage an incoming case load and carry out telephone appointments 

accurately maintain client records and correspondence on our systems to ensure all compliance and regulatory standards are met

This role would suit people who have:

a law degree and existing legal and wills writing experience

a passion for developing your own career and supporting others with theirs

excellent attention to detail

the ability to build rapport and customer relationships over the phone

great communication skills, both verbally and written

the confidence to really take responsibility and lead with cases

a proven ability to deliver to deadlines in a busy environment

Why Co-op?

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, and in this role you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

competitive salary 

coaching, training and support to help you develop

pension with up to 10% employer contributions

annual incentive scheme 

great holiday allowance 

discounts on Co-op products and services

Building an inclusive work environment 

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve.

We can make adjustments to our interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at

As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.


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