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  • Job ID: 1012438

  • Salary: £9.90

  • Hours per week: 12

  • Closing date: 12-08-2022

What you'll do as a Customer Team Member

Service with a difference

This isn’t your standard food retail job, and no two days will be the same. But the one thing that won’t change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we’re proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You’ll be building relationships and getting to know who shops with us every day. Because that’s what being part of a community is all about. That’s the Co-op difference. And you’ll do it all with a smile on your face, just so you can put a smile on theirs.

Find out what it's like to work here

If you've ever wondered what it might be like to work in one of our stores, watch this video - there might be more to it than you thought.

Culture Video

Job Description

Customer Team Member
Location: 98-100 Cranleigh Road, Southbourne, Bournemouth, BH6 5JL
Pay: £9.90 per hour + great benefits
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including late evenings (store closing) and weekends, to be discussed at interview.
Full training given
You can now apply for this role using your mobile device
As a customer team member at Co-op, you’ll provide friendly, thoughtful service, and be on hand to support customers whenever they need your help. You’ll also make sure your store is in great shape – working as part of a team to replenish products and support deliveries. 
In return, we’ll give you opportunities to develop your skills and progress your career. You’ll also get fair pay, and a benefits package that includes a pension, colleague discount and support for your physical, mental and financial wellbeing.
What you’ll do
• Friendly and thoughtful service  – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience  
Engage with everyone to succeed together – you’ll build strong relationships with your colleagues in-store ¬– working together as a team to solve problems for the benefit of customers and members and each other
Make sure the store is safe, legal and operational – you’ll complete daily checks to make sure the store is safe for our customers, and replenish products while checking their dates, prices and temperatures are legally compliant
Embrace change – you’ll help to embed change in store, embracing and supporting changes so they become a natural way of working, and sharing experiences with other colleagues to help them positively adapt to changes
Co-operate for a fairer world – you’ll get involved in day to day community activities like supporting our FoodShare scheme, and help your local member pioneer by taking part in local community events
This job would suit people who have
genuine care for the needs of customers and colleagues  
good communication skills, with the ability to build positive relationships with everyone
strong problem solving skills
the flexibility to work a range of shifts 
Why Co-op?
We’ll help you learn new skills, and give you the opportunity to support your local community. You’ll also get package that includes:
pay rates aligned to the Real Living Wage
Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
premium rates for hours worked before 6am or after 10pm 
flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)
Holidays starting from 31 days per year (includes bank holidays) pro rata for part time
20% off Co-op branded products in our food stores all year-round
10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)
discounts on other Co-op products and services
pension with up to 10% employer contributions 
cycle to work scheme
services to support your physical, mental and financial wellbeing
Building an inclusive workplace 
We want to build diverse teams where everyone can give their best and develop to their full potential. We believe in equal opportunities, and we know it’s important that our teams reflect the communities they serve. 
We can make reasonable adjustments to our interview process according to your needs. You can find out more about our people policies at coop.co.uk/peoplepolicies.
As part of the application process for this job, you’ll need to complete an online assessment. It will take around 10 minutes to complete the test.

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Success profile

What makes a successful member of our team? Check out thse top traits we're looking for and see if you have the right mix.

  • Forging Relationships
  • Speaking Up
  • Inspirational Communication
  • Co-operation
  • Successful Transformation

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Career path

We couldn’t be more supportive of your career progression here at Co-op. There are genuine opportunities to go beyond customer assistant, either by joining our Boost development programme or continuing your development on one of our apprenticeships.

  • Customer team member
  • As a customer team member you’ll be part of a business that’s truly different. There’s lots to do this role and the pace is always fast, with different duties to take on through your shift. From giving great customer service and keeping the store well stocked, to preparing bakery products and promoting our membership offer. It’s a varied role and a great place to start your career in retail.

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  • Customer team leader
  • As a customer team leader, you’ll help the store manager with the day to day running of your store. Leading the store team, you’ll be responsible for maintaining high standards, supporting your colleagues to provide great service, and making sure the store is always well stocked and presentable. You’ll also be a key holder, and we’ll look to you to help ensure your store is always safe and secure. Being a team leader will give you the foundations you need to become a Co-op leader and grow your career in retail.

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  • Store manager
  • Store manager is one of the most important roles in our business. As a store manager you’ll need to combine your community spirit with commercial awareness and leadership skills to deliver great sales results. We’ll also look to you to grow and lead the store team and show every customer you’re here to help them and their community. Being a store manager isn’t easy, but with opportunities to get involved in projects and plenty of development on offer, it’s one of the most rewarding jobs in retail.

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  • Area manager
  • As an area manager you’ll lead a large team of store managers across circa 20 stores. We’ll look to you to inspire your team to deliver an amazing customer experience, and coach them to drive sales and community contributions. Being an area manager is about more than simply managing a group of stores – you’ll also drive change and bring to life Co-op strategies through exciting projects and programmes. And with a wide range of development and support on offer, you’ll find plenty of opportunities to grow your career in retail.

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My Co-op Career

Within the first 12 weeks of joining the Co-op, you’ll enrol on the Core programme. This allows you to get to know our Co-op, understand your role and how you fit in, as well as ensuring you meet the standards expected within your role. This would include online modules, coaching and on the job development, with regular catch-ups and reviews with your line manager.

After completing Core, you can apply to join our Excellence programme. This is designed for colleagues who are achieving in role and want to develop and broaden their skills further. There are 5 main modules which include leadership, making stores profitable, using technology in store, customer service and community & membership.

We’re truly committed to helping our colleagues grow and develop. If you’re interested in progressing your retail career, we can offer you the opportunity to join our Boost programme, which is open to all levels in store from customer team member to area manager. Whichever role you apply for, this programme will help you get where you want to be.

You can join an apprenticeship as a new or existing colleague to grow as a person and as a professional. With multiple intakes a year across 4 programmes from retail basics to a management degree there are opportunities for everyone at all levels, whether you’re looking to move up the ladder or become even better at your current role.

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Rewards & Benefits

From career progression and working within your local community to a whole range of financial discounts and benefits, working at Co-op isn’t your standard job.

Thousands of stores & opportunities just around the corner
Ethical & supportive employer
Work within & support your local community
Pension with up to 10% employer contribution
Find your path, let us grow your career
Discounts across all of our business

Application process

At Co-op, we’re passionate about doing great work for the communities we trade in. That means having the right people, from all walks of life and backgrounds, in our team to serve them. Take a look below how to become one of us.

1
Applying for a job
2
Online assessment
3
Interview
4
Your decision
Apply

Applying for a job You can apply for a job with us online. Unlike other jobs, we’re not looking at your experience and what you’ve done before, but only that you match our values as a business, and that you have the capability and the passion to do a great job. Don't have a CV? Our CV builder is here to help. It's a simple form you can complete on your desktop or mobile that lets you create a great CV in minutes.

Online assessment As part of your application you’ll need to complete an online assessment which will measure how well your behaviours, values and motivations match up to this role and our overall Co-op culture. It will take around 20 minutes to complete this assessment.

Interview If you pass your online assessment and short phone call, you’ll be asked to come to one of our stores for an interview.

We’ll send you an email for you to choose a date and time for your interview online – but if you can’t make it, don’t worry, you can provide the Hiring Manager times of when’s best for you. Before your interview, we’ll send you a really helpful guide on how best to prepare, so nothing on the day should surprise you, and most importantly what proof you need to bring to prove your right to work in the UK.

Your decision If you’re successful at your interview, you’ll receive a phone call from the hiring manager you met to talk about your job offer. If you accept, we’ll then send your offer online via an email. Before anything can be processed, we'll need you to accept this offer online. This will start your journey into our Co-op.

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