£11.31 per hour plus benefits
18.75 hours per week, 2.5 days per week.
You can apply for this job on your mobile in a few simple steps – no CV needed.
We’re looking for caring people to join our Co-op Funeralcare team. You don’t need experience to do this job, just a genuine desire to help people at a time when they need it most. To help you learn the skills you need to deliver a first-class funeral service, we’ll support you with training from day one. We’ll also offer you a competitive salary, an excellent pension, and discounts on a range of Co-op products and services.
As a funeral arranger you’ll often be the first point of contact for clients – understanding their needs and helping them to plan the funeral. It’ll be down to you to be there for them when they need our help, support or advice. This is a ‘non-certified’ role, so you won’t be able to carry out regulated activity like selling and advising on our funeral plans, but you will introduce clients to plans by arranging appointments with ‘certified’ colleagues and handing out brochures. You’ll also carry out a range of admin and business-related tasks to help ensure the smooth-running of the branch or care centre.
What you’ll do:
•welcome clients, providing expert guidance and advising on the best services to meet their individual needs and budget
•be a supportive figure for clients and their families; assisting with family visits, answering any queries and making sure relevant colleagues are made aware of clients’ needs
•be comfortable holding the fort in the funeral home, as there will be times when you’re the only colleague in the branch
•support with manual handling of coffins and the deceased
•make funeral planning appointments for clients with a ‘certified colleague’, and take information for pre-need queries and refer them to a ‘certified colleague’
•ensure all regulated work is referred to a ‘certified colleague’, including colleagues in the central care team who support with the servicing of plans
•build positive relationships in the community, being a point of contact for local community groups
This role would suit people who have:
•a passion for delivering great service and building positive relationships
•an open mind when it comes to working around and coming into contact with the deceased, both prepared and unprepared
•great organisational and admin ability
•high levels of empathy, discretion and care
•the ability to work as part of a team in a fast-moving environment
•an appreciation that there’s only one chance to deliver the perfect final tribute
•excellent communication skills and strong attention to detail
As a Funeralcare colleague, you’ll get a fantastic benefits package including:
•the opportunity to develop your skills by taking on an apprenticeship (only for candidates without previous experience within the funeral industry)
•23 days holidays (pro rata, rising with service)
•a pension with up to 10% employer contributions
•access to wellbeing support and other benefits
•discounts on Co-op products and services
•exclusive discounts and offers from a huge range of retailers
Building an inclusive work environment
We’re actively building diverse teams and we welcome applications from everyone. But just having a diverse workforce is not enough. We want to create an inclusive environment, where everyone can give their best and develop to their full potential. We celebrate our differences, and we know it’s important our teams represent the communities they serve.
We can make reasonable adjustments to our interview process according to your needs. You can find out more about our people policies at coop.co.uk/peoplepolicies.
As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.
If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.
Any offer of employment made will be conditional upon the completion of pre-employment screening checks.