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Eram's Story

We all have the right to be respected, valued and given equal opportunities to develop

 I joined the Co-op in 2016 because of their ethical standpoint, it fitted in well with my personal ethics and morals, and I’m proud to say I work here because I know how hard we work to do the right thing. 

In my current role as a Financial Ombudsman Service Analyst, I’m responsible for making sure we learn from our complaints which are sent to the Financial Ombudsman Service. I love being able to make a difference at a wider business level. I’ve had the opportunity to influence the way we deal with claims, even the smallest of changes can improve the customer experience. 

I was proud to be part of launching our colleague diversity network, Rise, last year. We called our black and Asian colleague network Rise because we want colleagues from black, Asian and minority ethnic (BAME) backgrounds to grow and succeed. All our differences should be recognised and celebrated, and we’ve now got a voice so we can speak up when this isn’t happening.  

It’s still early days, and most of our activity takes place in our support centre, but we really want to reach all colleagues, no matter where they are across the country. We all have the right to be respected, valued and given equal opportunities to develop.  

Studies show that companies with an ethnically diverse workforce and leadership perform better. It’s proven to be good for business; bringing different backgrounds and viewpoints to the table leads to better decision-making and profits, as well as increasing colleague engagement.  

We're proud to have a diverse workforce and we're working with the business to ensure that diversity is represented at all levels at our Co-op. I'm proud to be part of a business that knows the importance of this. 

Eram Akram, 

FOS Analyst